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Troubleshooting
You cannot print (because the printer does not work)
Cause What to do
The printer does not turn on.
Is the power cord plugged into the electrical outlet or the printer?
Make sure the power cord is securely plugged into the printer.
Is there any problem with the electrical outlet?
Make sure your outlet works by trying to connect the power cord of another electric
product.
The printer driver is not installed
properly (Windows).
Is the printer icon in the Printers and Faxes or Printers folder?
❏ Yes
The printer driver is installed. Check the port, as described in the next item.
❏ No
The printer driver is not installed. Install the printer driver.
See the Setup Guide
Does the printer port setting match the printer connection port?
Check the printer port.
Click the Ports tab in the printer driver’s Properties dialog box, and check the printer
port.
❏ [USBxxx] (x stands for the port number) for the USB connection
❏ A correct IP address for the network connection
If it is not indicated, the printer driver is not correctly installed. Uninstall the printer
driver and reinstall it.
See “Uninstalling the printer driver” on page 113
The printer driver is not installed
properly (Mac OS X).
Is the printer added to the printer list?
For Mac OS X 10.3.9 to 10.4:
1. Double-click the hard disk icon.
2. Double-click the Applications folder, and then double-click the Utility folder.
3. Double-click the Printer Setup Utility icon.
If the printer name is not displayed, see the following to add the printer.
For Mac OS X 10.5:
1. Double-click the hard disk icon.
2. Double-click the Applications folder, and then double-click the System
Preferences folder.
3. Double-click the Printer & Fax icon.
If the printer name is not displayed, see the following to add the printer.
Epson Stylus Pro 7700/7710/9700/9710 User’s Guide
Problem Solver
94
- User’s Guide 1
- Copyrights and Trademarks 2
- Contents 3
- Safety Instructions 6
- When using this product 7
- When handling the ink 8
- Introduction 9
- Printer Parts 10
- The Control Panel 11
- 7. Menu button ( ) 12
- 8. OK button ( ) 12
- 9. Paper Cut button ( ) 12
- 10. Paper Secure button ( ) 12
- 1. Messages 13
- 2. Paper Source icon 13
- 4. Roll Paper Margin icon 13
- 5. Roll Paper Counter icon 14
- 6. Ink cartridge status icon 14
- 7. Maintenance tank icon 14
- Menu Mode 15
- 1. Select a menu 16
- Menu list 18
- Details of Menu mode 20
- TEST PRINT 22
- MAINTENANCE 22
- PRINTER STATUS 23
- PAPER SETUP 24
- CUSTOM PAPER SETUP 25
- HEAD ALIGNMENT 26
- NETWORK SETUP 26
- OPTIONS SETUP 26
- Maintenance Mode 27
- Paper Handling 28
- Using Roll Paper 29
- Cutting the roll paper 33
- Removing the roll paper 34
- Using Cut Sheet Media 36
- Loading cut sheet A3 size or 37
- Ejecting Paper 39
- Using the paper basket and 40
- When feeding paper backward 41
- Storing the paper basket 43
- Using Auto Take-up Reel Unit 44
- (For Epson Stylus Pro 44
- 9700/9710 only) 44
- Control box 45
- Winding paper forward 45
- Winding paper backward 46
- Taking up your prints 47
- Removing paper after take-up 47
- Printable area 50
- Print Settings 52
- Making the paper settings 53
- Selecting the paper size 54
- Basic Settings 55
- Checking the printer status 57
- When problem occurs during 57
- Canceling Printing 58
- Changing the Black Ink 59
- Maintenance 62
- Notes for after printing 63
- Notes for storing the paper 63
- Replacing Ink Cartridges 64
- Using the printer driver 65
- About ink cartridges 66
- Replacing ink cartridges 67
- Replacing the 68
- Maintenance Tank 68
- Replacing the Cutter 70
- Adjusting the Print Head 72
- Nozzle check 73
- Head cleaning 75
- Power cleaning 77
- Automatic maintenance 78
- Print head alignment 79
- Cleaning the Printer 82
- Keeping the Printer 84
- Transporting the Printer 85
- Setting up the printer after 86
- Troubleshooting 94
- Problem Solver 100
- Feeding or ejecting troubles 102
- Other troubles 105
- Using the Printer 106
- Software (Windows) 106
- Accessing the Printer 107
- From the Printer icon 108
- Getting Information 109
- Through Online Help 109
- Using the Printer Utilities 110
- Using EPSON Status Monitor 3 111
- Viewing information in EPSON 112
- Status Monitor 3 112
- Using Monitoring Preferences 112
- Uninstalling the Printer 113
- Software 113
- (Mac OS X) 115
- EPSON Printer Utility3 116
- EPSON StatusMonitor 116
- EPSON LFP Remote Panel 2 116
- Using Printer Utilities 118
- Using EPSON StatusMonitor 119
- EPSON icon on the desk top 121
- Variety of Printings 123
- For Mac OS X 124
- Black-and-White Printing 126
- Borderless Printing 129
- Application settings 130
- Printer driver settings 130
- Enlarge or Reduce Size 134
- Printing 134
- For Mac OS X 10.4 to 10.5 135
- Fit to Roll Paper Width 136
- (Windows only) 136
- For Windows 137
- Pages Per Sheet Printing 138
- Poster Printing 139
- Joining the sheets together 141
- Printing on Custom Paper 144
- Banner Printing on Roll 147
- 89 to 1118 mm 148
- Epson Stylus Pro 7700/7710: 148
- 89 to 610 mm 148
- Paper height 127 to 15000 mm 148
- Printing with Non-Epson 150
- Paper thickness Platen Gap 151
- Thick paper Wider 151
- Normal paper Standard 151
- Thin paper Narrow 151
- Customize the Items of 153
- Saving as a custom media 154
- Menu arrangement 155
- Exporting or Importing 156
- Using Layout Manager 157
- Printing with Layout Manager 158
- Using Color Management 159
- Color management by Driver 160
- ICM (Windows only) 160
- Color management by Host ICM 162
- (Windows) 162
- Color management by 163
- ColorSync (Mac OS X) 163
- Paper Information 166
- Roll paper 167
- Cut sheet 174
- Where To Get Help 176
- Help for Users in Europe 177
- Help for Users in Australia 177
- Help for Users in Singapore 178
- Help for Users in Thailand 178
- Help for Users in Vietnam 178
- Help for Users in Indonesia 178
- Help for Users in Hong Kong 179
- Help for Users in Malaysia 179
- Help for Users in India 179
- Epson India Regional Offices: 180
- Helpline 180
- Product Information 181
- Printer Specifications 182
- Electrical 183
- Ink cartridges 183
- Environmental 184
- Interface 185
- Standards and Approvals 185
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