Epson AcuLaser® CX11N/CX11NFBasics Guide
10 Handling Paper and Originals3. Align the edges of your paper stack, then load it in the center of the cassette with the short edge first and the pr
100 Solving ProblemsCheck Paper Size The paper size setting is different from the size of the loaded paper. Load the correct size of paper in the spec
Status and Error Messages 101Offline The CX11N is not ready to print. Press the x B&W Start or x Color Start button. Optional RAM error Turn off t
102 Solving ProblemsPrinting ProblemsOperation ProblemsProblem SolutionThe Print light does not turn on• Turn off the CX11N, connect the power cord s
Printing Problems 103Print Quality ProblemsProblem SolutionThe printout background seems dark or speckled• You may not be using the correct type of p
104 Solving ProblemsMiscellaneous Printing ProblemsProblem SolutionYou cannot print in color•If Black is selected as the Color setting in the printer
Scanning Problems 105Scanning ProblemsOperation ProblemsIf you have problems scanning check your: Interface connections Computer setup and software
106 Solving ProblemsProblems Using the Scanning SoftwareScan Quality ProblemsProblem SolutionYou cannot start EPSON Scan• Make sure the CX11N is turn
Scanning Problems 107The image is distorted or blurred • Make sure the document is flat against the document table.• Do not move the document while sc
108 Solving ProblemsColor Matching ProblemsPoor character recognition during OCR (optical character recognition) scanning• Make sure the document is p
Copying Problems 109ADF Scanning Problems (CX11NF Only)Copying ProblemsOperation ProblemsCopy Quality ProblemsProblem SolutionYou cannot scan using t
Loading Paper 115. Slide the cassette back in.Note: After loading paper, press the Setup button on the control panel, press the r button to select Pr
110 Solving ProblemsADF Copying Problems (CX11NF Only)Copies are blank, or images are missing or faded • The sealing tape may still be in the toner ca
Paper Handling Problems 111Paper Handling ProblemsIf paper jams, see page 112. Problem SolutionPaper does not feed properly • The paper guides may no
112 Solving ProblemsClearing Jammed PaperIf paper becomes jammed, the Print light turns off and the red Error light turns on. The LCD panel and EPSON
Clearing Jammed Paper 113Removing Jams From Cover CNote: Before lifting up the scanner, make sure that the document cover is closed.1. Flip back the s
114 Solving Problems2. Open cover C.3. Lift up the two green levers on the fuser to unlock the guide.
Clearing Jammed Paper 1154. Flip up the guide using the green tab and gently pull out any sheets of paper. Be careful not to tear the jammed paper.War
116 Solving ProblemsRemoving Jams From Cover E1. Open cover E on the back of the CX11N.2. Gently pull out any paper with both hands. Be careful not to
Clearing Jammed Paper 117Removing Jams From Cover FNote: Before raising the scanner, make sure the document cover is closed. 1. Flip back the scanner.
118 Solving Problems2. Open cover C, then pull up the two green levers on the fuser to unlock the guide.3. Open cover E on the back, then open cover F
Clearing Jammed Paper 1194. Gently pull out paper with both hands. Be careful not to tear the jammed paper.5. Close cover F and cover E.6. Push down t
12 Handling Paper and OriginalsSelecting Your Paper SourceYou can specify a paper source manually or set up automatic paper source detection (recommen
120 Solving ProblemsRemoving Jams From the MP Tray1. Open the MP tray cover and remove any loaded paper.2. Gently pull out any sheets of paper that ha
Clearing Jammed Paper 1214. Open and close cover A to clear the error message.Removing Jams From the Optional Paper Cassette and Cover G1. Pull out th
122 Solving Problems2. If you find any jammed paper inside, gently pull it out.3. Push in the paper cassette.If the jammed paper is not visible inside
Clearing Jammed Paper 1235. Gently pull out any paper with both hands. Be careful not to tear the jammed paper. 6. Close cover G.Removing Jammed Trans
124 Solving Problems2. Open cover E on the back and gently pull out any transparencies with both hands. Be careful not to tear the jammed transparency
Clearing Jammed Paper 1255. Open and close cover A to clear the error message.Removing Jams From the Auto Document Feeder1. Open the Auto Document Fee
126 Solving Problems3. Roll the knob counterclockwise to help remove any jammed paper.4. Close the Auto Document Feeder cover.
Printing a Status Sheet 127Printing a Status SheetTo check the current status of the CX11N, and make sure options are installed correctly, print a sta
128 Solving ProblemsWhere To Get HelpEpson Technical SupportEpson provides these technical support services:Internet Support Visit Epson’s support web
Notices 129Notices 9This chapter describes the system requirements for your computer when using the AcuLaser CX11N/CX11NF, important safety informatio
Selecting a Paper Tray 13MP TrayThe MP tray can hold the following types and sizes of paper. Paper type Paper size CapacityPlain paper A4, A5, B5, Le
130 NoticesImportant Safety InstructionsWARNING: The cords included with this product contain chemicals, including lead, known to the State of Califor
Important Safety Instructions 131 Avoid using outlets that other appliances are plugged into. Use the type of power source indicated on the label. I
132 Notices Never spill liquid of any kind on the CX11N. Except as specifically explained in the documentation, do not attempt to service this produ
Important Safety Instructions 133Internal Laser Radiation LabelMax. Average Radiation Power: 5 mW at laser apertureWavelength: 770 to 795 nmThis is a
134 NoticesMinimizing the RiskTo minimize the risk of exposure to ozone, avoid the following conditions: Use of multiple laser printers in a confine
FCC Compliance Statement 135FCC Compliance StatementFor United States Users1. This equipment complies with Part 68 of the FCC rules and the requiremen
136 Noticestransmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message a
Epson America, Inc. Limited Warranty 137equipment being produced can be expected to be within the variation accepted, due to quantity production and t
138 Noticestoner cartridges or third party parts, components, or peripheral devices added to the Epson product after its shipment from Epson, e.g., de
Index 139IndexAAccessories ... 128ADFavailable paper ... 17copying problems ... 110p
14 Handling Paper and OriginalsPaper Cassette Unit The optional Paper Cassette Unit can hold the following types and sizes of paper. Placing Originals
140 Indexfull-page copy ...39large or thick originals ...16lightness or darkness ...38number of copies ...
Index 141LLaserinternal radiation label ...133printer precautions ...130safety labels ...132Layout setting
142 IndexPaper sourcesADF ...17MP tray ...13optional paper cassette ...14s
Index 143SSafety information ...130Scanningcanceling ...77control panel ...65
144 Index
Placing Originals for Copying and Scanning 15Placing Originals on the Document TableBefore scanning or copying, make sure the transportation lock on t
16 Handling Paper and OriginalsPlacing Large or Thick Originals (CX11N Only)When you scan large or thick originals, you can remove the document cover.
Placing Originals for Copying and Scanning 17Placing Originals in the Auto Document Feeder (CX11NF Only)The ADF can hold the following types and sizes
18 Handling Paper and Originals
Printing 19Printing 3You can print documents using Windows or Macintosh OS X 10.2.4 to 10.4.x. This chapter tells you how to select print settings, pr
2Copyright NoticeAll rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by an
20 Printing2. Make sure EPSON AL-CX11 Advanced is selected. 3. Click the Properties or Preferences button. (If you see a Setup, Printer, or Options bu
Printing in Windows 216. Make sure the Paper Type and Paper Size settings match the paper you’ve loaded. 7. Select your document or image orientation.
22 PrintingNote: This screen may vary in appearance depending on your operating system.4. Select the most appropriate setting from the predefined sett
Printing in Macintosh 238. Click OK. 9. At the Print window, click OK or Print to start printing.Printing in MacintoshSee these sections for instructi
24 Printing6. Open the File menu and select Print. You see a window like this one: 7. Select AL-CX11 from the Printer pop-up menu.8. Select Printer Se
Printing in Macintosh 2511. Choose a printing resolution from the Resolution pop-up menu (either Fast [300 dpi] or Fine [600 dpi]). Note: For more inf
26 PrintingYou see a screen like this: If necessary, you can do one of the following while monitoring the progress of your print job: Click the print
Printing in Macintosh 273. Select Advanced. A predefined settings list appears to the right of the radio buttons. 4. Select the most appropriate setti
28 Printing5. Click More Settings. The following window appears:Note: For more information about printer settings, click the ? button. 6. Select Color
Using Epson Status Monitor 3 29Using Epson Status Monitor 3Epson Status Monitor 3 lets you monitor printing and displays information about your paper
Contents 3Contents1 IntroductionAbout Your Documentation...5About Your Softw
30 Printing3. Click EPSON Status Monitor 3. You see a window like this: You can monitor printer status and see information on toner levels, paper leve
Using Epson Status Monitor 3 312. Select Printer Settings from the pop-up menu, then select the Utility tab. 3. Click your printer’s icon. You see a w
32 PrintingYou can monitor printer status and see information on toner levels, paper levels, and the remaining life of the photoconductor.Note: This s
Network Printing for Macintosh 33Macintosh To cancel printing, open the Printer Setup Utility (Mac OS® X 10.3 or 10.4) or Print Center (Mac OS X 10.2)
34 Printing6. Select the following: EPSON Scan Printer Driver EPSON Status Monitor 3 User’s GuideThen click Install. 7. Follow the prompts to i
Copying 35Copying 4This chapter describes how to make basic copies, customize settings for special copy jobs, and cancel copying, if necessary. Basic
36 Copying5. Press the x B&W Start (to make a black-and-white copy) or x Color Start button (to make a color copy).Note: If you press the x B&
Customizing Copy Settings 37Selecting the Paper SizeYou can specify the size of paper you loaded in the MP tray or the optional paper cassette unit. F
38 CopyingAdjusting the Lightness or DarknessYou can adjust the lightness or darkness of your copy (density) by selecting from 7 levels (–3 to 3). The
Customizing Copy Settings 39Enlarging or Reducing the Copy Size You can adjust the copy size by selecting a specific zoom ratio or a specific percenta
4 Contents6 Using the Control PanelAccessing the Mode Menus... 67Accessing th
40 CopyingCopying 2 Pages on One Sheet You can copy two pages of a single-sided document and the CX11N automatically reduces them to fit on one sheet.
Customizing Copy Settings 41Resetting the Copy SettingsThere are two ways you can reset the settings to their default values. The first is by pressing
42 Copying
Scanning 43Scanning 5This chapter describes how to scan an image using EPSON Scan (either as a standalone program or through any TWAIN-compliant appli
44 ScanningProfessional Mode is best when you want to preview your image and make extensive, detailed corrections to it before scanning. You can sharp
Starting EPSON Scan 452. The default mode when you first start Epson Scan is Home Mode. If you want to change to Office or Professional Mode, select t
46 ScanningSelecting EPSON Scan SettingsFollow the steps in these sections to select EPSON Scan settings. See: “Selecting Basic Settings” on page 47
Selecting EPSON Scan Settings 47Selecting Basic SettingsWhen you start EPSON Scan in Home or Professional Mode, you see the main EPSON Scan window:Hom
48 ScanningBefore you scan your document or photo, you need to select these basic settings: Original settings. These tell EPSON Scan the type of docu
Selecting EPSON Scan Settings 49Office Mode:Click the Color, Grayscale, or Black & White button to select the colors in the original. Professional
Introduction 5Introduction 1With your Epson AcuLaser® CX11N you can print, copy, and scan. If you have the CX11NF, you can also fax. This chapter desc
50 ScanningSelecting the Scan ResolutionIn Home Mode, you can change the resolution only if you select Other as the Destination setting.In Office Mode
Selecting EPSON Scan Settings 51example, if the resolution is 300 dpi (dots per inch), but you will increase the image size by 200% in an image-editin
52 ScanningFollow these steps to preview your image(s) in Home, Office, or Professional Mode:1. Click the Preview button toward the bottom of the EPSO
Selecting EPSON Scan Settings 532. If you are viewing the Thumbnail preview, you can do the following to adjust the image(s): To zoom in on an image,
54 ScanningAdjusting the Scan Area (Marquee)A marquee is a moving dotted line that appears on the edges of your preview image to indicate the scan are
Selecting EPSON Scan Settings 553. Do one of the following to adjust the marquee: To move the marquee, position your cursor inside the marquee. The p
56 ScanningAdjusting the Color and Other Image SettingsOnce you have previewed your images and adjusted the scan area, you can modify the image qualit
Selecting EPSON Scan Settings 57Contrast Home, Office, and Professional:Adjusts the difference between the light and dark areas of the overall image.I
58 ScanningNote: To view the red, green, and blue levels at particular points in your preview image as you make adjustments, click the densitometer i
Selecting EPSON Scan Settings 59Selecting the Scan SizeYou can scan your images at their original size, or you can reduce or enlarge their size as you
6 IntroductionNote: Notes contain important information about your product.Tip: Tips contain hints for better printing, scanning, copying, and faxing
60 ScanningFor instructions on previewing your image(s), see page 51. Then follow these steps to select the Target Size setting:1. You can choose a pr
Selecting EPSON Scan Settings 613. In Professional Mode, you can fine-tune the size using additional tools. Click the + (Windows) or (Macintosh) next
62 ScanningWhat happens after you scan depends on how you started your scan: If you started your scan by running EPSON Scan as a standalone program,
Selecting EPSON Scan Settings 63Selecting File Save Settings When you finish your scan directly from EPSON Scan, you see the File Save Settings window
64 Scanning3. Select a file format as described in the following table. Depending on the format, the Options button may be available for making detail
Using the Control Panel Buttons 654. The checkboxes at the bottom of the window give you these options: Overwrite any files with the same nameSelect
66 ScanningThe following table shows the settings and options for each scan mode. ScanningFollow these steps to scan:1. Connect the CX11N to your comp
Using the Control Panel 67Using the Control Panel 6You can use the CX11N as a printer, copier, and scanner. If you have the CX11NF you can fax as well
68 Using the Control PanelPrint ModeWhen the CX11N is in Print mode, the Print light (green) is on and the following screen appears:Print mode is auto
Accessing the Mode Menus 69Fax ModeTo fax, press the Fax button. When the CX11NF is in Fax mode, the following screen appears: Note: While sending o
Handling Paper and Originals 7Handling Paper and Originals 2This chapter describes how to load paper, select paper types, and place originals on the d
70 Using the Control PanelAccessing the Setup MenuYou can use the Setup menu to access a variety of submenus so you can customize settings for copying
Accessing the Setup Menu 71To go back a level, press the l button.An ✽ asterisk appears next to the selected value. You can select the following setti
72 Using the Control PanelPress the u or d button to select an item. Press the r button to print a sheet or font sample.1 Appears only when the networ
Accessing the Setup Menu 73Setup MenuThis menu lets you select various basic configuration settings and select the LCD screen language.MP Type Plain,
74 Using the Control PanelReset MenuThis menu lets you cancel printing and reset the printer settings.LCD Contrast 0 to 15 Adjusts the contrast of the
Accessing the Setup Menu 75USB MenuThese settings control communication between the CX11N and the computer when they are connected using a USB interfa
76 Using the Control PanelCopy SettingsTo access this menu, press the Setup button, press the u or d button to select Copy Settings, then press the r
Canceling Printing, Scanning, or Copying 77Canceling Printing, Scanning, or CopyingYou can cancel printing, scanning, or copying, using the y Cancel b
78 Using the Control Panel
Maintenance 79Maintenance 7This chapter describes the parts of the product, how to replace the toner cartridges and photoconductor, how to clean the
8 Handling Paper and Originals3. Load a stack of paper in the center of the tray with the short edge first and the printable surface facing up. Pinch
80 MaintenanceCover FHandleAC inletCover EUSB connectorNetwork interface connector Telephone interface connectors (CX11NF only)Cleaner coverFuser Pape
Consumable Replacement Messages 81Consumable Replacement MessagesWhen you see the following messages in the LCD screen or in the EPSON Status Monitor
82 MaintenanceReplacing a Toner CartridgeWhen a toner cartridge is empty, a message appears on the LCD screen indicating which toner cartridge needs t
Replacing a Toner Cartridge 83Changing a Low Toner Cartridge1. Make sure the CX11N is turned on, then press the Setup button.The Setup light turns on
84 Maintenance3. Push up the lock lever on the right to unlock the toner cartridge.4. Pull out the toner cartridge.5. Remove the new toner cartridge f
Replacing a Toner Cartridge 856. Hold the tag and gently pull the toner seal upward and remove it.7. Insert the toner cartridge with the arrow mark fa
86 Maintenance9. Close cover A.10. Check for toner messages on the LCD screen. If another toner cartridge needs to be replaced, you see another error
Replacing the Photoconductor 87Removing and Replacing the Photoconductor1. Make sure the CX11N is turned on.2. Remove any paper loaded in the ADF (CX1
88 Maintenance5. Lift up cover B.6. Pull up the orange lever inside cover B.
Replacing the Photoconductor 897. Lift out the photoconductor using its handle.8. Remove the new photoconductor from its package and pull off the prot
Loading Paper 9Using the Optional 500-Sheet Paper Cassette UnitFollow these steps to load paper into the optional Paper Cassette Unit:1. Pull out the
90 Maintenance9. Hold the photoconductor by its handle and insert it into the slots marked with blue arrows inside the CX11N. Push it in until it clic
Cleaning the CX11N 9111. Slide out and flip open the output tray extension, if necessary.12. Slowly push down the scanner to its original position.Cle
92 MaintenanceCleaning the Pickup Roller1. Open the MP tray cover and remove any loaded paper.2. Gently wipe the pickup roller inside the MP tray with
Cleaning the CX11N 93Cleaning the Print HeadIf there are white vertical lines, you will need to clean the print head. 1. Pull off the cleaner cover fr
94 Maintenance4. Grasp the blue cleaner slowly and move it out and in once.Note: Move the cleaner all the way out and in; otherwise, the CX11N may not
Cleaning the CX11N 95Cleaning the Exposure Window and Document TableIf you notice a decrease in scan or copy quality, clean the exposure window. You c
96 MaintenanceCleaning the ADF Pickup Rollers (CX11NF Only)If the Auto Document Feeder fails to feed paper, open the ADF cover on the left side. Then
Ordering Parts Online 97Ordering Parts OnlineThe CX11N lets you know when you need new toner cartridges or a new photoconductor.To order toner cartrid
98 MaintenanceIf you prefer to order by phone, use these product codes. Toner Recycle Program Save with the Epson Toner Recycle Program! Go to www.eps
Solving Problems 99Solving Problems 8Your CX11N displays status and error messages on its LCD screen. This chapter tells you how to respond to these a
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