Epson EpsonNet C82391 Spezifikationen

24-pin Dot Matrix Printer

1-4Paper Handling* Continuous paper includes labels, multipart forms, continuous forms with labels, overlapping multipart forms, and overlapping multi

4-24TroubleshootingIf your drivers are correctly installed, EPSON USB Printer Devices should appear on the Device Manager menu.If EPSON USB Printer De

Troubleshooting4-254. Under Other devices, select USB Printer or EPSON DLQ-3500 and click Remove. Then, click OK.5. When the following dialog box appe

4-26TroubleshootingPrinter does not work correctly with the USB cableIf your printer does not work correctly with the USB cable, try one or more of th

Troubleshooting4-272. Open the printer cover.3. If continuous paper is jammed in the printer, tear off the fresh supply at the back of the printer.4.

4-28TroubleshootingNote:❏To print the instruction sheet and alignment patterns, you need four sheets of A3 size single-sheet paper or 15-inch (recomme

Troubleshooting4-29Printing a Self TestRunning the printer’s self test helps you determine whether the printer or the computer is causing the problem:

4-30TroubleshootingNote:To temporarily stop the self test, press the Pause button. To resume the test, press the Pause button again.3. To end the self

Troubleshooting4-313. Open a software program and send a print job to the printer. Your printer prints all the codes it receives in hexadecimal format

4-32Troubleshooting❏Product software version(Click About, Version Info, or similar button in the product software.)❏Brand and model of your computer❏Y

Options and Consumables5-1Chapter 5Options and ConsumablesRibbon CartridgeGenuine EPSON ribbon cartridgeWhen printing becomes faint, you need to repla

Paper Handling1-5Adjusting the Paper-Thickness LeverYou can get the best printing quality by adjusting the paper-thickness lever according to the type

5-2Options and ConsumableswWarning:If you have just used the printer, the print head may be hot; let it cool for a few minutes before replacing the ri

Options and Consumables5-3If it is not, close the printer cover and turn the printer on to move the print head to the replacement position. Wait a few

5-4Options and Consumables6. Hold the ribbon cartridge with the part where the ribbon is exposed facing down and the ribbon-tightening knob facing to

Options and Consumables5-5Cut-Sheet FeederThe optional cut-sheet feeder C80683✽ gives you easier and more efficient handling of single-sheet paper, si

5-6Options and Consumables2. Assemble the cut-sheet feeder by following the instructions provided in the documentation that comes with the feeder.3. C

Options and Consumables5-76. Plug the cable connector of the cut-sheet feeder in the printer.7. Pull out the paper guide and the paper guide extension

5-8Options and Consumables8. Turn on the printer and adjust the paper size in your software, if necessary.You are now ready to load paper to your cut-

Options and Consumables5-92. Release the paper guide lock levers by pulling them forward.3. Slide the right paper guide so that its edge is even with

5-10Options and Consumables4. Slide the center support midway between the paper guides.5. Fan a stack of paper, and tap the sides and bottom of the st

Options and Consumables5-11Note:Load paper with the printable side up. If you are using pre-printed forms, load the forms top-down.7. Push back the pa

1-6Paper HandlingcCaution:Do not set the paper-thickness lever to AUTO when using labels whose backing sheet is exposed. Set it to the appropriate pos

5-12Options and ConsumablesThe cut-sheet feeder feeds paper when you send data to the printer. You can also feed paper by pressing the Load/Eject butt

Options and Consumables5-13After printing a page of your document, the printer ejects it onto the paper guide and the Paper Out and Pause lights come

5-14Options and Consumables4. Select Manual/CSF as the paper source on the control panel by pressing the Paper Source button.Note:To load another type

Options and Consumables5-153. Hold the automatic sheet alignment unit horizontally with both hands, and slide the slots on both sides of it onto the m

5-16Options and Consumables5. Secure the cable to the port by tightening the two screws attached to the connector.cCaution:Make sure the printer is tu

Options and Consumables5-172. Set the paper-thickness lever to the appropriate position for the type of single sheet you are using referring to the ta

5-18Options and Consumables1. inserted position2. aligned position3. arrow marksNote:Make sure to insert paper between the two arrow marks on the unit

Options and Consumables5-19Note:❏The range of printing position is from 1.9 mm (9/120 inch) to 25.4 mm (120/120 inch) from the left edge of the paper.

5-20Options and Consumables3. Load paper into the automatic sheet alignment unit. The printer prints the instruction and the printing-position pattern

Options and Consumables5-21Note:The new setting of the printing position is stored in the printer’s memory when you turn off the printer.Interface Car

Paper Handling1-7❏It is recommended to set the paper-thickness lever to AUTO when printing on multipart forms, because the total thickness of multipar

5-22Options and ConsumablesInstalling an interface cardFollow these steps to install an optional interface card.1. Make sure the printer is turned off

Options and Consumables5-23Then reinsert the screws and tighten them.Note:Store the shield plate in a safe place; you will need to reattach it when yo

5-24Options and Consumables

Product InformationA-1Appendix AProduct InformationSafety InstructionsWarnings, cautions, and noteswWarnings must be followed carefully to avoid bodi

A-2Product Information❏Place the printer on a flat surface. The printer will not operate properly if it is tilted or placed at an angle.❏Do not block

Product InformationA-3❏Adjust only those controls that are covered by the operating instructions.ENERGY STAR complianceThe International ENERGY STAR®

A-4Product InformationPrinter PartsOFF12345678910

Product InformationA-51. printer cover 2. ribbon cartridge3. power switch4. edge guide5. paper guide6. print head7. paper bail8. knob9. paper-thicknes

A-6Product InformationPrinter SpecificationsMechanicalPrinting method: 24-pin impact dot matrixPrinting speed: High speed draft 550 cps at 10 cpiDraf

Product InformationA-7NoteThe paper-thickness lever position or an overheated print head may affect the print speed.Reliability: Total print volume 25

1-8Paper HandlingPositioning the continuous paper supplyWhen you load continuous paper, make sure to line up the paper supply with the tractor so the

A-8Product InformationElectronicInterfaces: One standard bidirectional, 8-bit, parallel interface with IEEE 1284 nibble mode support, one USB (ver 1.1

Product InformationA-9EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39, Code 128, POSTNETCharacter tables: Standard versionOne italic and 12 g

A-10Product InformationElectricalNote:Check the label on the back of the printer for the voltage of your printer.EnvironmentalPaperNote:❏Use recycled

Product InformationA-11❏Do not load paper that is curled, folded, or crumpled.Single sheetsSee also “Multipart forms” on page A-14 for detailed inform

A-12Product InformationContinuous paperSee also “Multipart forms” on page A-14 for detailed information on the specifications for continuous multipart

Product InformationA-13❏The ratio of the cut/uncut length at the perforation should be between 3:1 and 5:1. And expansion at the perforation (when the

A-14Product InformationMultipart formsThe specifications for the dimensions of multipart forms are the same as those for single sheets and continuous

Product InformationA-15❏The form sheets of continuous multipart forms should be securely joined together along the left and right edges by crimping or

A-16Product Information❏The thickness of the folded part when extended should be 2 mm or less.* 2 mm or less❏The binding area should be flat and have

Product InformationA-17❏When using labels whose backing sheet is entirely covered, make sure the cuts around the edges of the labels are perforated.1.

Paper Handling1-9Loading continuous paper with the tractor1. Make sure that Tractor is selected as the paper source on the control panel. If not, sele

A-18Product InformationEnvelopesBacking sheet WidthLength/page101.6 to 406.4 mm (4.0 to 16.0 inches)76.2 to 558.8 mm (3.0 to 22.0 inches)Labels WidthH

Product InformationA-19PostcardsContinuous forms with labelsThe specifications for the continuous forms with labels are the same as those for labels e

A-20Product InformationOverlapping multipart formsThe specifications for the overlapping multipart forms are the same as those for the continuous pape

Product InformationA-21Overlapping multipart forms with labelsThe specifications for the overlapping multipart forms with labels are the same as those

A-22Product Information1. the top of overlapping form2. the bottom edge of overlapping form3. label4. perforation5. backing sheet6. the bottom edge of

Product InformationA-23Pre-printed PaperPre-printed paper is paper with white space in the middle and ruled lines, letters, or figures printed in the

A-24Product InformationPrintable areaSingle sheets (including single-sheet multipart forms)* printable areaArea measurementsA 5 mm (0.20 inch)B 12 mm

Product InformationA-25Continuous paper (including continuous multipart forms)* printable areaA The minimum top and bottom margins (above and below th

A-26Product InformationLabelsEnvelopes and postcardsA 13 mm (0.51 inch) or moreB 1.2 mm (0.0472 inch) or moreC 3 mm (0.118 inch) or moreA 0 mm (0 inch

Product InformationA-27Continuous forms with labels1. printable area on a label2. labelArea measurementsA 13 mm (0.51 inch) or moreB 4.2 mm (0.165 inc

1-10Paper Handling3. Facing the back of the printer, release the sprocket lock levers by pushing them up.4. Position the left sprocket so that the spr

A-28Product InformationOverlapping multipart formsOverlapping multipart forms with labels1. printable area on a label2. labelArea measurementsA 23 mm

Product InformationA-29Standards and ApprovalsU. S. model:European model:Australian model:Command ListsEPSON ESC/P 2 control codesSelecting EPSON ESC/

A-30Product InformationPage format:ESC ( C, ESC C, ESC C 0, ESC Q, ESC l, ESC ( c, ESC N, ESC OPrint position motion:ESC $, ESC \, ESC ( V, ESC ( v, E

Product InformationA-31General operation:NUL, DC3, ESC j, BEL, CAN, DC1, ESC Q, ESC [ K, ESC U,ESC [ FPaper feeding:FF, LF, ESC 5, ESC A, ESC A (AGM*)

A-32Product InformationCleaning the PrinterTo keep your printer operating at its best, you should clean it thoroughly several times a year.Follow thes

Product InformationA-33Follow these steps to repack the printer in its original packing materials:wWarning:If you have just used the printer, the prin

A-34Product Information

Glossary-35GlossaryASCIIAmerican Standard Code for Information Interchange. A standardized coding system for assigning numerical codes to letters and

-36GlossarydefaultA value that takes effect when the equipment is turned on, reset, or initialized.ditheringA way of arranging dots on a page to simul

Glossary-37letter quality (LQ)The print mode used by your printer when a font other than Draft is selected. Printing with letter-quality fonts provide

Paper Handling1-115. Slide the right sprocket to roughly match the width of your paper, but do not lock it.6. Slide the center paper support to the mi

-38Glossarytop-of-form positionThe position on the paper that the printer recognizes as the first printable line. This is the default top-margin posit

1-12Paper Handling7. Open the sprocket covers.8. Fit the first three holes of the continuous paper over the sprocket pins on both sides. Be sure to po

Paper Handling1-139. Close the sprocket covers.10. Slide the right sprocket to remove any slack in the paper. Then push down the sprocket lock lever t

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1-14Paper HandlingNote:Always make sure there is at least one more sheet than required; continuous paper may not feed properly if it is not fed throug

Paper Handling1-15cCaution:Never use the tear-off function to feed continuous paper with labels backward; they may come off their backing sheet and ja

1-16Paper Handling3. Tear off all printed pages using the tear-off edge of the printer cover.When you resume printing, the printer feeds the paper bac

Paper Handling1-172. Tear off all printed pages using the tear-off edge of the printer cover.Note:If your paper’s perforation is not properly aligned

1-18Paper HandlingLoading Single SheetsYour printer can print on single sheets of paper from 90 to 420 mm (3.5 to 16.5 inches) wide. See “Single sheet

Paper Handling1-193. Make sure that Manual/CSF is selected as the paper source on the control panel. If not, select it by pressing the Paper Source bu

1-20Paper Handling5. While aligning the left side of a sheet of paper with the edge guide, insert it into the printer until it meets resistance. Be su

Paper Handling1-21After printing a sheet, the printer ejects it onto the paper guide and the Paper Out and Pause lights come on. If you are printing a

1-22Paper HandlingYou can load single-sheet multipart forms from the paper guide, or with the optional cut-sheet feeder or optional automatic sheet al

Paper Handling1-23cCaution:Use overlapping multipart forms only under normal operating conditions.1. Make sure of the following:❏Your software setting

  353 

1-24Paper HandlingTo tear off and eject overlapping multipart formsAlways tear off and eject overlapping multipart forms following the instructions de

Paper Handling1-25❏The auto tear-off function is turned off in the default-setting mode.❏If you use labels whose backing sheet is exposed, make sure t

1-26Paper Handling1. At the back of your printer, tear off the last label form that has entered the printer, but do not press the Tear Off/Special Pap

Paper Handling1-27Continuous forms with labelsThe continuous forms with labels is a type of continuous paper with one label on each page. This is diff

1-28Paper Handling3. Follow the instructions in “Loading continuous paper with the tractor” on page 1-9.cCaution:❏Printing on the edge of continuous f

Paper Handling1-291. At the back of your printer, tear off the last continuous form with labels that has entered the printer.2. Press the LF/FF button

1-30Paper HandlingOverlapping multipart forms with labelsThis kind of continuous paper is a combination of the two types of forms; overlapping multipa

Paper Handling1-31Note:When Overlapping Forms is turned on in the default-setting mode, the printer automatically activates the auto paper thickness f

1-32Paper HandlingcCaution:Do not leave overlapping multipart forms with labels loaded in the printer between print jobs; they tend to curl and may co

Paper Handling1-33from the paper guidePostcardsYou can print on a variety of postcards by loading them the same way you load single sheets from the pa

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1-34Paper Handling3. Select Card on the control panel by pressing the Tear Off/Special Paper button.4. Load cards following the instructions in “Loadi

Paper Handling1-351. When you have finished printing on continuous paper, press the Tear Off/Special Paper button to advance the paper to the tear-off

1-36Paper Handling4. Select Manual/CSF as the paper source on the control panel by pressing the Paper Source button.Now you can load single sheets fro

Paper Handling1-373. Select Tractor as the paper source on the control panel by pressing the Paper Source button.The printer automatically advances th

1-38Paper HandlingcCaution:Never use the knob to adjust the tear-off position; this may damage the printer or cause it to lose the tear-off position.N

Paper Handling1-39Note:The printer has a minimum and a maximum tear-off position. If you try to adjust the tear-off position beyond these limits, the

1-40Paper Handling3. Load paper. Press the Load/Eject button to advance continuous paper to the current top-of-form position. If necessary, lift up th

Printer Software2-1Chapter 2Printer SoftwareAbout Your Printer SoftwareThe EPSON printer software that comes with your printer includes the printer dr

2-2Printer Software❏When you access the printer driver from the Start menu, the printer driver settings you make apply to all your applications. See A

Printer Software2-32. Make sure that your printer is selected and then click Printer, Setup, Properties, or Options. (You may need to click a combinat

E  953" 

2-4Printer Software3. Right-click your printer icon, and click Properties. The screen displays the Properties window, which contains the Paper, Graphi

Printer Software2-5When you finish making printer driver settings, click OK to apply the settings, or click Restore Defaults to return the settings to

2-6Printer SoftwareNote:❏The examples in the following section are from the Windows NT 4.0 operating system. They may vary in appearance from what act

Printer Software2-72. Make sure that your printer is selected and then click Printer, Setup, Properties, or Options. (You may need to click a combinat

2-8Printer Software3. To view a menu, click the corresponding tab at the top of the window. See Changing the printer driver settings to change the set

Printer Software2-93. Right-click your printer icon, and click Document Defaults. The screen displays the Default Document Properties window, which co

2-10Printer SoftwareWhen you click Properties, the printer software window appears, which includes menus used to make the printer driver settings.4. T

Printer Software2-11When you finish making your printer driver settings, click OK to apply the settings, or click Cancel to cancel your changes.Once y

2-12Printer SoftwarePrinter settingsSettings ExplanationsPaper size Select the size of the paper you want to use. If you do not see your paper size, u

Printer Software2-13Monitoring settingsUsing the EPSON Status Monitor 3 Utility The EPSON Status Monitor 3 utility that comes with your printer is ava

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2-14Printer SoftwareNote:If you install the driver using Add Printer in the Printers folder, or using the “Point and Print” method, EPSON Status Monit

Printer Software2-152. Click the Monitoring Preferences button. The Monitoring Preferences dialog box appears.3. The following settings are available:

2-16Printer SoftwareNote:Click the Default button to revert all items to the default settings.Accessing EPSON Status Monitor 3Do one of the following

Control Panel3-1Chapter 3Control PanelButtons and Lights1 Font buttonSelects one of the available fonts. To select a font, see “Selecting a Font and P

3-2Control Panel3 Pitch buttonSelects one of the pitch settings. To select a pitch, see “Selecting a Font and Pitch” on page 3-4.Pitch lightsIndicate

Control Panel3-35 Paper Source buttonSelects a paper source.Tractor lightOn when continuous paper is selected.Manual/CSF lightOn when single-sheet is

3-4Control PanelSelecting a Font and PitchYou can select one of the printer’s fonts and pitch by using the buttons on the printer’s control panel as d

Control Panel3-5❏The available pitch depends on the font you select. See the table below for more information.❏Settings you make in application progra

3-6Control Paneln=On, f=Flashing, o=Off4. Make sure that the desired font and pitch are selected.About Your Printer’s Default SettingsThe default sett

Control Panel3-7Default-setting modeSetting OptionsPage length for tractor Length in inches: 3, 3.5, 4, 5.5, 6, 7, 8, 8.5, 11, 70/6, 12, 14, 17Skip ov

Paper Handling1-1Chapter 1Paper HandlingSelecting a Paper SourceYour printer can print on a wide variety of paper types, including single sheets, cont

3-8Control Panel* This setting is available only in IBM PPDS emulation mode.** The options available for this setting vary depending on the country.Pa

Control Panel3-9When auto tear-off is off and you are using continuous paper with the tractor, you need to move the perforation to the tear-off positi

3-10Control PanelI/F (interface) modeThe printer provides a slot for an optional interface in addition to its built-in parallel interface and USB inte

Control Panel3-11Auto CR (carriage return)This setting is available only in IBM PPDS emulation mode. When auto carriage return is on, each line feed (

3-12Control PanelManual feed wait timeThis setting allows you to set the amount of wait time between when paper is inserted into the paper guide and i

Control Panel3-131. Make sure paper is loaded and the printer is turned off.cCaution:Whenever you turn off the printer, wait at least five seconds bef

3-14Control PanelPrinting in ColorWhen you install a color ribbon cartridge, the printer can print in color if you select a printer driver capable of

Troubleshooting4-1Chapter 4Troubleshooting

4-2TroubleshootingUsing the Error IndicatorsYou can identify many common printer problems using the lights on the control panel. If your printer stops

Troubleshooting4-3n = on, o = off, f = flashing••• = short series of beeps (three beeps), ••••• = long series of beeps (five beeps)Note:The printer be

1-2Paper HandlingPaper source: TractorPaper source: Paper guide, automatic sheet alignment unit (option)ABCDEFGHIJ1234567ABCDEFGHIJ1234567

4-4TroubleshootingYou can also use the self test to determine whether the printer or the computer is causing the problem. See “Printing a Self Test” o

Troubleshooting4-5Paper loading or feeding problemsSingle sheetsThe power cord is not properly plugged into the electrical outlet; or if your power co

4-6TroubleshootingTractor is selected as the paper source on the control panel.Select Manual/CSF as the paper source on the control panel. (See “Butto

Troubleshooting4-7The printer does not fully eject the paper.Cause What to doYou may not be able to fully eject your paper using the LF/FF button.Use

4-8TroubleshootingContinuous paperThe printer does not load continuous paper or does not feed it properly.Cause What to doManual/CSF is selected as th

Troubleshooting4-9The paper supply is not aligned with the printer.Make sure you align your paper supply with the paper loaded in the tractor so the p

4-10TroubleshootingSingle sheets loaded from the optional cut-sheet feederYou may be trying to feed too much paper backward.If you are using normal co

Troubleshooting4-11The cut-sheet feeder is installed incorrectly.Reinstall it correctly. See “Installing the cut-sheet feeder” on page 5-5.Tractor is

4-12TroubleshootingThe right and left paper guides are too far apart.Position the paper guides to match the width of your paper.The paper is old or cr

Troubleshooting4-13Printing position problemsWrong top-of-form positionThe printer does not load the paper you want when you switch between the cut-sh

Paper Handling1-3Paper source: Cut-sheet feeder (option)Note:Be sure to load paper with the printable side up.Paper source and paper typesBasically, t

4-14TroubleshootingWrong tear-off positionThe top margin or top-of-form position setting is incorrect.Check and adjust the margin or top-of-form posit

Troubleshooting4-15The tear-off position setting is incorrect.Adjust the tear-off position using the micro adjust feature. See “Adjusting the top-of-f

4-16TroubleshootingPrinting or printout quality problemsThe Pause light is off but the printer does not print.Cause What to doThe interface cable is n

Troubleshooting4-17Paper on the paper guide is positioned too far to the left, right or inside for the paper sensor to detect it.Move the paper a litt

4-18TroubleshootingThe printer stops printing and the Pause light flashes.Cause What to doThe print head is overheated. Wait for a few minutes; the pr

Troubleshooting4-19The print head is damaged. Stop printing and contact your dealer to have the print head replaced.wWarning:Never try to replace the

4-20TroubleshootingYour application software is not correctly configured for your printer.Make sure that your application software is correctly config

Troubleshooting4-21Top margin and loading position settings made in your Windows applications override settings you make in the SelecType mode.Use you

4-22TroubleshootingThe paper size setting in your application or the printer driver may not match the size of the paper you are using.Check the paper

Troubleshooting4-23Correcting USB ProblemsIf you are having difficulty using your printer with a USB connection, read the information in this section.