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Where To Get Help 147
Appendix A
Where To Get Help
Epson Technical Support
New :Only i nkjet, SPC, and Sca nner products are u sed in this section.
Visit Epson’s support website at www.latin.epson.com for the Epson B-508DN or the Epson B-308
for solutions to common problems. You can download drivers and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions. (Website is available in Spanish.)
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
❏ Product name (Epson B-508DN or Epson B-308)
❏ Product serial number (located on the back of the printer)
❏ Proof of purchase (such as a store receipt) and date of purchase
❏ Computer configuration
❏ Description of the problem
Then call:
❏ Argentina: (54 11) 5167-0300
❏ Brazil: (55 11) 3956-6868
❏ Chile: (56 2) 230-9500
❏ Colombia: (57 1) 523-5000
❏ Costa Rica: (50 6) 2210-9595
800-377-6627
❏ Mexico (52 55) 1323-2052
01-800-087-1080
❏ Peru: (51 1) 418-0210
❏ Venezuela: (58 212) 240-1111
Toll or long distance charges may apply.
- Epson B-308/B-508DN 1
- User’s Guide 1
- Copyright and Trademarks 2
- Contents 3
- Safety Instructions 9
- Using the printer 10
- Handling ink cartridges 11
- Warnings, Cautions, and Notes 12
- Using Your Software 13
- From the Start menu 14
- Accessing EPSON Web-To-Page 15
- Uninstalling the User’s Guide 17
- Paper Handling 18
- Paper loading capacities 19
- Loading Paper 20
- Paper Handling 21 21
- Rear sheet feeder 23
- Loading Envelopes 25
- Setting Up the Output Tray 27
- Basic Printing 28
- Printing Web Pages 29
- Printing on Envelopes 29
- Printing Documents 30
- Printing Photos 32
- Printer settings 33
- Canceling Printing 39
- Chapter 4 40
- Introduction 40
- Pages Per Sheet Printing 41
- Poster Printing 41
- Watermark Printing 42
- Manual double-sided printing 48
- *: Folding edge 54
- ** : Margin 54
- Fit to Page Printing 55
- Settings 69
- Creating your own watermark 70
- Using the Control Panel 73
- For B-508DN users 74
- Using the Control Panel 75 75
- Icons on the LCD 76
- Control panel menu list 78
- Maintenance menu 79
- Network setting menu 79
- Status and error messages 80
- Using the Control Panel 81 81
- Printing the status sheet 82
- For B-308 users 83
- Using the Control Panel 84 84
- Status and error lights 85
- Using the Control Panel 86 86
- Installing Options 88
- Installing Options 89 89
- Uninstalling the duplex unit 90
- Replacing Consumables 91
- Replacing Consumables 93 93
- Purchasing Epson cartridges 94
- Replacing an ink cartridge 95
- Replacing Consumables 96 96
- Replacing Consumables 99 99
- 8. Close the cartridge cover 99
- Maintenance Box 100
- Handling precautions 102
- Replacing the maintenance box 103
- Replacing Consumables 104 104
- Maintaining Your Printer 105
- Cleaning the Print Head 107
- Aligning the Print Head 110
- Cleaning Your Printer 111
- Transporting Your Printer 113
- Chapter 9 114
- (B-308/B-508DN) 120
- Setting up each client 122
- Troubleshooting 124
- EPSON Status Monitor 125
- Checking Printer Status 127
- Error messages 128
- Using EPSON Status Monitor 3 129
- The Paper Jams 131
- Troubleshooting 134 134
- In the back of the printer: 134
- Print Quality Problems 136
- Horizontal banding 137
- Incorrect or missing colors 138
- Blurry or smeared printout 138
- Ink bleeds through the page 139
- Incorrect margins 139
- Printout has a slight slant 140
- Inverted image 140
- Blank pages print 140
- Paper Does Not Feed Correctly 141
- Multiple pages feed 142
- Paper is improperly loaded 142
- The Printer Does Not Print 143
- Increasing the Print Speed 144
- Troubleshooting 145 145
- Other Problems 146
- Where To Get Help 147
- Purchase Accessories 148
- Product Information 149
- Rear view 151
- Front view 152
- Ink cartridges 154
- System Requirements 155
- Technical Specifications 156
- Printable area 157
- Mechanical 159
- Electrical 160
- Environmental 161
- Standards and approvals 161
- Interface 161
- FCC Compliance Statement 162
- For Canadian Users 163
- Operating System Versions 164
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