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Troubleshooting 168
In the duplex unit:
Remove the duplex unit and open the cover of the duplex unit. Then, gently remove the
jammed paper.
3. Close the printer cover and turn on the printer.
4. For B-500DN users
Reload the paper and press the OK button to resume printing.
For B-300 users
Reload the paper and press the ) Paper/Cancel button to resume printing.
Note:
If you cannot easily remove a foreign object, do not use force and do not disassemble the printer.
Contact Epson for assistance.
& See “Where To Get Help” on page 182.
If your paper jams frequently, make sure of the following:
❏ The paper is smooth, not curled or wrinkled.
❏ You are using high quality paper.
❏ The printable side of the paper is face-up in the rear sheet feeder and face-down in the
front paper cassette.
❏ The paper stack was fanned before loading.
❏ The paper is not loaded above the c arrow mark inside the edge guide.
- User’s Guide 1
- Copyright and Trademarks 2
- Contents 3
- Chapter 3 Basic Printing 4
- Chapter 6 Installing Options 5
- Contents 6 6
- Chapter 10 Troubleshooting 7
- Appendix A Where To Get Help 8
- Safety Instructions 9
- Safety Instructions 10 10
- Using the Printer 11
- Handling Ink Cartridges 11
- Caution: 12
- Warnings, Cautions, and Notes 13
- Using Your Software 14
- Using Your Software 15 15
- Using Your Software 16 16
- Accessing EPSON Web-To-Page 17
- Uninstalling the User’s Guide 19
- Paper Handling 21
- Loading Paper 22
- Front Paper Cassette 23
- Paper Handling 24 24
- Rear Sheet Feeder 25
- Paper Handling 26 26
- Loading Envelopes 27
- Paper Handling 28 28
- Setting Up the Output Tray 29
- Basic Printing 30
- Printing Documents 31
- Printer Settings for Windows 32
- Basic Printing 33 33
- Basic Printing 34 34
- Basic Printing 35 35
- Basic Printing 36 36
- Printing Photos 37
- Basic Printing 39 39
- Basic Printing 40 40
- Basic Printing 41 41
- Basic Printing 42 42
- Printing Web Pages 43
- Using EPSON Web-To-Page 44
- Basic Printing 45 45
- Printing on Envelopes 46
- Basic Printing 47 47
- Basic Printing 48 48
- Settings 49
- Basic Printing 50 50
- Canceling Printing 51
- Canceling from Windows 52
- Canceling from Mac OS X 52
- Basic Printing 53 53
- Chapter 4 54
- Introduction 54
- Pages Per Sheet Printing 55
- Manual Double-sided Printing 61
- Print Density 69
- Manual double-sided printing 72
- * : Folding edge 75
- ** : Margin 75
- Portrait Landscape 75
- Fit to Page Printing 76
- 1. Access the Print dialog 79
- Printer Settings 93
- Printing the Watermark 98
- Creating Your Own Watermark 100
- Using the Control Panel 103
- For B-500DN Users 104
- Using the Control Panel 105 105
- Icons on the LCD 106
- Control Panel Menu List 107
- Test Print Menu 108
- Printer Status Menu 108
- Maintenance Menu 108
- Printer Setting Menu 108
- Network Setting Menu 109
- Status and Error Messages 110
- Using the Control Panel 111 111
- For B-300 Users 112
- Buttons and Lights 113
- Status and Error Lights 114
- = on, = flashing 115
- Using the Control Panel 116 116
- Using the Control Panel 117 117
- Printing the Status Sheet 118
- Installing Options 119
- 1. Turn off the printer 120
- Installing Options 121 121
- Replacing Consumables 122
- Monitor 3 button 123
- Replacing Consumables 124 124
- Replacing Consumables 125 125
- Purchasing Epson Cartridges 126
- Handling Precautions 126
- Replacing Consumables 127 127
- Replacing an Ink Cartridge 128
- Replacing Consumables 129 129
- Replacing Consumables 130 130
- Maintenance Box 131
- For Windows 132
- For Mac OS X 133
- 800-GO-EPSON (800-463-7766) 134
- Replacing the Maintenance Box 135
- Replacing Consumables 136 136
- Maintaining Your Printer 137
- Maintaining Your Printer 138 138
- Cleaning the Print Head 139
- Maintaining Your Printer 140 140
- Maintaining Your Printer 141 141
- Maintaining Your Printer 142 142
- Aligning the Print Head 143
- Cleaning Your Printer 144
- Maintaining Your Printer 145 145
- Transporting Your Printer 146
- Storing Your Printer 147
- Chapter 9 148
- 2. Click Easy Install 149
- 3. Click Network 149
- (B-300/B-500DN) 153
- Setting Up the Print Server 154
- Setting Up Each Client 155
- Troubleshooting 158
- Troubleshooting 159 159
- Checking Printer Status 160
- Using the Progress Meter 161
- Using EPSON Status Monitor 3 162
- Troubleshooting 163 163
- The Paper Jams 165
- In the rear sheet feeder: 166
- In the front paper cassette: 166
- In the back of the printer: 167
- Contact Epson for assistance 168
- Print Quality Problems 169
- Horizontal Banding 170
- Incorrect or Missing Colors 171
- Blurry or Smeared Printout 171
- Ink Bleeds Through the Page 172
- Incorrect Margins 173
- Printout Has a Slight Slant 173
- Inverted Image 173
- Blank Pages Print 173
- Printing is too Slow 174
- Paper Does Not Feed Correctly 175
- Multiple Pages Feed 176
- Paper is Improperly Loaded 176
- The Printer Does Not Print 177
- Troubleshooting 178 178
- Troubleshooting 179 179
- Other Problems 180
- Troubleshooting 181 181
- Where To Get Help 182
- Product Information 183
- Rear View 184
- Front View 185
- Ink Cartridges 187
- System Requirements 188
- Technical Specifications 189
- Printable Area 190
- Mechanical 192
- Electrical 193
- Environmental 194
- Standards and Approvals 194
- Interface 194
- FCC Compliance Statement 195
- For Canadian Users 196
- Operating System Versions 197
- Index 198 198
- Index 199 199
- Index 200 200
- Index 201 201
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