User's Guide®NPD1962-00
10Toner smudges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251Areas are missing in the printed image . . . . . . . . .
100 Using the Printer Software with WindowsOrder OnlineYou can order consumables online by clicking the Order Online button on the EPSON Status Monito
Using the Printer Software with Windows 101444444444444NoteThe Order Online dialog box also appears by clicking the Order Online button on the Basic S
102 Using the Printer Software with WindowsTray Icon SettingsYou can access EPSON Status Monitor by double-clicking the tray icon on the taskbar. The
Using the Printer Software with Windows 103444444444444Note:You can also access EPSON Status Monitor by right-clicking the tray icon and selecting you
104 Using the Printer Software with Windows3. For Windows Me or 98, select the EPUSBX:(your printer name) USB port from the Print to the following por
Using the Printer Software with Windows 105444444444444Double-click your printer’s icon on the taskbar. Select the job in the list, then click Cancel
106 Using the Printer Software with Windows2. Click Start, point to Settings, then click Control Panel.For Windows XP or Server 2003, click Start, cli
Using the Printer Software with Windows 1074444444444445. Click the Printer Model tab, select your printer’s icon.6. Click the Utility tab, and confir
108 Using the Printer Software with WindowsNote:You can uninstall only the Monitored Printers utility of EPSON Status Monitor. When the utility is uni
Using the Printer Software with Windows 1094444444444442. Select EPSON USB Printer Devices, then click Add/Remove.Note:❏ EPSON USB Printer Devices app
11An undefined error occurs (Macintosh only). . . . . . . . . . . . .271Insufficient memory to print data (Macintosh only). . . . . . .271Printing in
110 Using the Printer Software with WindowsSharing the Printer on a NetworkSharing the printerThis section describes how to share the printer on a sta
Using the Printer Software with Windows 111444444444444❏ When you are using shared printer in a Windows Me or 98 environment, on the server, double-cl
112 Using the Printer Software with Windows7. Right-click your printer’s icon, then click Sharing in the menu that appears.8. Select Shared As, type t
Using the Printer Software with Windows 113444444444444Follow the steps below to set a Windows XP, 2000, or Server 2003 as a print server, then instal
114 Using the Printer Software with Windows3. For a Windows 2000 print server, select Shared as, then type the name in the Share Name box.For a Window
Using the Printer Software with Windows 115444444444444Click Additional Drivers.Select Windows being used for clients, then click OK.
116 Using the Printer Software with WindowsNote:❏ You do not have to install the additional drivers noted below, because these drivers are preinstalle
Using the Printer Software with Windows 117444444444444❏ Do not select additional drivers other than the drivers listed in the above table. The other
118 Using the Printer Software with Windows❏ Be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server. See
Using the Printer Software with Windows 119444444444444❏ When you want to use EPSON Status Monitor at clients, you have to install both of the printer
12Appendix C Information about FontsWorking with Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286EPSON BarCode F
120 Using the Printer Software with WindowsNote:The name of the shared printer may be changed by the computer or server that is connected to the share
Using the Printer Software with Windows 1214444444444441. For Windows 2000 clients, click Start, point to Settings, and click Printers.For Windows XP
122 Using the Printer Software with Windows4. For Windows 2000, type the name of the shared printer, then click Next.Note:❏ You can also type “\\(the
Using the Printer Software with Windows 123444444444444For Windows XP, select Browse for a printer.5. Click the icon of the computer or server that is
124 Using the Printer Software with WindowsNote:❏ The name of the shared printer may be changed by the computer or server that is connected to the sha
Using the Printer Software with Windows 125444444444444Installing the printer driver from the CD-ROMThis section describes how to install the printer
126 Using the Printer Software with WindowsWhen installing drivers in Windows XP, 2000, or Server 2003, “Digital Signature is not found.” may appear.
Using the PostScript Printer Driver 127555555555555Chapter 5 Using the PostScript Printer DriverAbout the PostScript 3 ModeSystem requirementsYour com
128 Using the PostScript Printer DriverFor MacintoshAny Macintosh computer to which the printer is connected must be running Mac OS 9 ver. 9.1 or late
Using the PostScript Printer Driver 129555555555555Note:For best results, you should connect the printer directly to the computer’s USB port. If multi
Safety Instructions 13Safety InstructionsSafetyWarnings, Cautions, and NoteswWarningsmust be followed carefully to avoid bodily injury.cCautionsmust b
130 Using the PostScript Printer Driver2. For Windows 2000, Me, or 98, click Start, point to Settings, and click Printers. Then double-click the Add P
Using the PostScript Printer Driver 1315555555555559. Follow the on-screen instructions for the rest of the installation.10. When installation is done
132 Using the PostScript Printer DriverFor Windows Me, select Automatic search for a better driver (Recommended), click Next, then go to step 6.For Wi
Using the PostScript Printer Driver 133555555555555Installing the PostScript printer driver for the network interfaceSee the appropriate sections belo
134 Using the PostScript Printer Driver8. Click Finish.9. Click Have Disk in the Add Printer Wizard and specify the following path for the CD-ROM. If
Using the PostScript Printer Driver 135555555555555The printer settings made from many Windows applications override the setting made when the printer
136 Using the PostScript Printer DriverUsing online helpIf you want help on a particular item, click the “?” icon on the top-right corner of the dialo
Using the PostScript Printer Driver 137555555555555Using the PostScript Printer Driver with MacintoshInstalling the PostScript printer driver Follow t
138 Using the PostScript Printer DriverNote:For Mac OS X 10.3, if the Authenticate window appears, enter the user name and password for an administrat
Using the PostScript Printer Driver 139555555555555Selecting the printer when it is connected via a USB connection for Mac OS 9 usersIf the printer is
14 Safety Instructions❏ Because the printer weighs approximately 19.5 kg (43 lb) without the imaging cartridge and optional products installed, one pe
140 Using the PostScript Printer Driver6. After the USB printer and PPD file have been selected, click Create. A warning message suggesting to save ch
Using the PostScript Printer Driver 141555555555555Note for Appletalk users:Make sure to select AppleTalk. Do not select EPSON AppleTalk, because it c
142 Using the PostScript Printer DriverRendezvousSelect your printer, the printer name is followed by (PostScript), from the Name List. Your printer m
Using the PostScript Printer Driver 1435555555555554. Click your printer. The Create button appears.Note:If your computer is connected to more than on
144 Using the PostScript Printer DriverUsing Balloon HelpFollow the steps below to use Balloon Help.1. Click the Help menu, then select Show Balloons.
Using the PostScript Printer Driver 1455555555555553. Change the settings using the pop-up menus.
146 Using the PCL6 Printer DriverChapter 6 Using the PCL6 Printer DriverAbout the PCL6 ModeHardware requirementsYour printer must meet the following h
Using the PCL6 Printer Driver 147666666666666For Windows XP or 2000For Windows Me, 98, or 95For Windows NT 4.0Using the PCL6 Printer DriverTo print in
148 Using the PCL6 Printer DriverNote:The PCL6 printer driver and EPSON Status Monitor cannot be used at the same time.
Using the Control Panel 149777777777777Chapter 7 Using the Control PanelUsing the Control Panel MenusYou can use the printer’s control panel to access
Safety Instructions 15❏ Be careful not to touch the fuser, which is marked CAUTION HOT SURFACE and CAUTION HIGH TEMPERATURE, or the surrounding areas.
150 Using the Control Panel1. When the printer’s Ready light is on, press the Enter button to accesses the control panel menus.2. Use the u Up and d
Using the Control Panel 151777777777777Control Panel MenusPress the u Up and d Down buttons to scroll through the menus. The menus and menu items appe
152 Using the Control Panel*1Available only when an optional interface card is installed.*2Available only when a USB external device with D4 support i
Using the Control Panel 153777777777777Prints a sample of the fonts available for your selected printer emulation.TonerDisplays the amount of toner le
154 Using the Control Panel*1Displayed only when the optional 550-Sheet Universal Paper Cassette Unit is installed.*2These sizes cannot be detected au
Using the Control Panel 155777777777777Emulation MenuUse this menu to select the printer emulation mode. You can specify different emulations for each
156 Using the Control Panel*1Depends on factory setting.*2Available only when optional Duplex Unit is installed.Page SizeSpecifies the paper size.Wide
Using the Control Panel 157777777777777Specifies the printing resolution.RITechTurning RITech on produces smoother and crisper lines, text, and graphi
158 Using the Control PanelcCaution:Make sure that the printed image does not extend beyond the edge of the paper. Otherwise, you may damage the print
Using the Control Panel 159777777777777*1Available only when optional Duplex Unit is installed.*2Available only when in ESCP2 or I239X mode.LangSpecif
16 Safety Instructions❏ Do not touch the toner. Keep the toner away from your eyes.❏ Do not dispose of used imaging cartridges or fuser units in fire,
160 Using the Control PanelSpecifies the length of time until the printer enters the sleep mode if there are no printing or control panel operations.T
Using the Control Panel 161777777777777Allows you to select the manual feed mode for the MP tray. If you select Off, the manual feed mode is disabled
162 Using the Control PanelAuto Eject PageSpecifies whether or not to eject paper when the limit specified in the Time Out setting is reached. The def
Using the Control Panel 163777777777777Toner OutIf this item is set to Stop, the printer displays an error message, Replace Toner, to let you know whe
164 Using the Control PanelResetStops printing and clears the current job received from the active interface. You may want to reset the printer when t
Using the Control Panel 165777777777777*After this item is changed, the setting value takes effect after a warm boot or after the power is turned on a
166 Using the Control Panel❏ Resetting the printer erases all print jobs. Make sure the Ready light is not flashing when you reset the printer.USB Men
Using the Control Panel 167777777777777*1After this item is changed, the setting value takes effect after a warm boot or after the power is turned on
168 Using the Control PanelBuffer SizeDetermines the amount of memory to be used for receiving data and printing data. If Maximum is selected, more me
Using the Control Panel 169777777777777*1Available only when downloaded fonts exist.*2Available only when the optional font ROM module is installed.*3
Safety Instructions 17❏ To prevent damage from condensation, do not place the printer in a location subject to extreme or rapid changes in temperature
170 Using the Control PanelSets the default font number for the default font source. The available number depends on the settings you made.PitchSpecif
Using the Control Panel 171777777777777Changes the assignment for the paper source select command. When 4 is selected, the commands are set as compati
172 Using the Control PanelNote:❏ Binary can only be used with network connection. ❏ You do not have to select On when using AppleTalk.To use the Bina
Using the Control Panel 173777777777777*Depending on whether Letter (62) or A4 (66) paper has been selected.FontSelects the font.PitchItem Settings (d
174 Using the Control PanelSelects the pitch (the horizontal spacing) of the font in fixed pitch, measured in cpi (characters per inch). You can also
Using the Control Panel 175777777777777Specifies whether the printer performs a carriage-return/line-feed (CR-LF) operation whenever the printing posi
176 Using the Control Panel*Depending on whether Letter (62) or A4 (66) paper has been selected.FontSelects the font.PitchSelects the pitch (the horiz
Using the Control Panel 177777777777777T. MarginSets the distance from the top of the page to the baseline of the first printable line. The distance i
178 Using the Control PanelIf you select Off, the printer does not send an automatic line-feed (LF) command with each carriage-return (CR). If On is s
Using the Control Panel 179777777777777*1Depending on whether Letter (63) or A4 (67) paper has been selected.*2Depending on whether Letter (1) or A4 (
18 Safety Instructions❏ Connect your printer to an electrical outlet that meets the power requirements of this printer. Your printer’s power requireme
180 Using the Control PanelT. MarginSets the distance from the top of the page to the baseline of the first printable line. The distance is measured i
Using the Control Panel 181777777777777If you select BarCode, the printer converts bit images to bar codes by automatically filling in any vertical ga
182 Using the Control PanelThe printer is canceling the current print job. This message appears when the + Cancel Job button has been pressed and rele
Using the Control Panel 183777777777777The paper size setting is different from the size of paper loaded in the printer. Check to see if the correct s
184 Using the Control PanelThe Duplex Unit’s cover is open.Duplex Mem OverflowThere is not enough memory for duplex printing. The printer prints only
Using the Control Panel 185777777777777Turn the Image Optimum setting off on the control panel’s Printing Menu if you do not want the printer to autom
186 Using the Control PanelIf you do not want to print this job in manual mode, press the + Cancel Job button.Mem OverflowThe printer has insufficient
Using the Control Panel 187777777777777OfflineThe printer is not ready to print. Press the N Start/Stop button. Paper Jam XXXThe location where the pa
188 Using the Control PanelThe paper loaded in the specified paper source (XXXXX) does not match the required paper size (YYYY). Replace the loaded pa
Using the Control Panel 189777777777777Install a new imaging cartridge. See "Imaging Cartridge" on page 213 for instructions.This error is n
Safety Instructions 19When using the printer ❏ The printer weighs about 19.5 kg (43 lb). One person should not attempt to lift or carry the printer. T
190 Using the Control PanelA controller error or a print engine error has been detected. Turn off the printer. Wait at least 5 seconds and then turn i
Using the Control Panel 191777777777777The printer is warming up.Worn FuserThis message indicates that the fuser unit is near the end of its service l
192 Using the Control PanelPrinting a Status SheetTo confirm the current status of the printer, and that the options are installed correctly, print a
Using the Control Panel 193777777777777Canceling PrintingYou can cancel printing from your computer by using the printer driver.To cancel a print job
194 Installing OptionsChapter 8 Installing Options550-Sheet Universal Paper Cassette UnitNote:You can install up to two units.For details about the pa
Installing Options 195888888888888wWarning:If you lift the printer incorrectly, you could drop it and cause injury.Installing the 550-Sheet Universal
196 Installing Options2. Place the printer onto the 550-Sheet Universal Paper Cassette Unit. Align each of the printer’s corners with those of the uni
Installing Options 1978888888888883. Pull out the MP tray and lower paper cassette from the printer, and then pull out the optional lower paper casset
198 Installing Options5. Reconnect the interface cable and power cord, then turn the printer on.6. To confirm that the option is installed correctly,
Installing Options 1998888888888881. Turn the printer off and unplug the power cord and interface cable.cCaution:Make sure to unplug the power cord fr
2 Copyright and TrademarksCopyright and TrademarksNo part of this publication may be reproduced, stored in a retrieval system, or transmitted in any f
20 Safety Instructions❏ Do not use printer in a damp environment.❏ Do not leave jammed paper inside the printer. This can cause the printer to overhea
200 Installing Options3. Install the Duplex Unit as shown below. Make sure that the unit hooks onto the printer’s tabs and the duplex connector goes i
Installing Options 201888888888888See "Printing with the Duplex Unit" on page 65 for information about duplex printing.Removing the Duplex U
202 Installing Options4. Attach the upper option cover and lower option cover.5. Reconnect the interface cable and power cord, then turn the printer o
Installing Options 2038888888888881. Turn the printer off and unplug the power cord and interface cable.2. Remove the cover on the printer’s right sid
204 Installing Options3. Loosen the two screws using a screwdriver. Then hold the tab on the top of the shield cover and remove the cover.4. Identify
Installing Options 2058888888888885. Insert the memory module into slot until the clip lock onto the memory module. Make sure that the left slot (whit
206 Installing Options6. Reattach the shield cover with two screws as shown below.7. Reattach the right side cover to the printer as shown below. Then
Installing Options 2078888888888888. Reconnect the interface cable and power cord and turn the printer on.9. To confirm that the option is installed c
208 Installing OptionsInterface CardYour printer comes with a Type B interface slot. Various optional interface cards are available to expand your pri
Installing Options 2098888888888882. Remove the screws and the Type B interface card slot cover as shown below.wWarning:Removing screws and covers tha
Safety Instructions 21Safety InformationPower cordcCaution:Be sure the AC power cord meets the relevant local safety standards.Use only the power cord
210 Installing Options3. Slide and push the interface card into the slot firmly, then fasten the screw as shown below.4. Reconnect the interface cable
Installing Options 211888888888888Removing an interface cardcCaution:Before you remove an interface card, be sure to discharge any static electricity
212 Replacing Consumable ProductsChapter 9 Replacing Consumable ProductsReplacement MessagesWhen you see the following messages on the LCD panel or th
Replacing Consumable Products 213999999999999Imaging CartridgeHandling precautionsAlways observe the following handling precautions when replacing ima
214 Replacing Consumable ProductswWarning:❏ Do not touch the toner. Keep the toner away from your eyes. If toner gets on your skin or clothes, wash it
Replacing Consumable Products 2159999999999992. Hold the handle of the imaging cartridge and pull out from the printer.3. Take the new imaging cartrid
216 Replacing Consumable Products4. Put the new imaging cartridge on the flat surface and pull out the protective cartridge seal as shown below.5. Ins
Replacing Consumable Products 2179999999999996. Close Cover A until it clicks shut.Note for windows users:If EPSON Status Monitor is installed, the in
218 Replacing Consumable ProductswWarning:❏ The fuser unit can be very hot if the printer has been in use. Turn the printer off and wait for 40 minute
Replacing Consumable Products 2199999999999992. Open cover B.3. Pull down the two levers at either side of the fuser unit.
22 Safety InstructionsThis is a Class III b Laser Diode Assembly that has an invisible laser beam. The printer head unit is NOT A SERVICE ITEM, theref
220 Replacing Consumable Products4. Remove the fuser unit slowly.5. Slowly insert the new fuser unit.
Replacing Consumable Products 2219999999999996. Make sure that the two levers at either side of the fuser unit are moved up.7. Close cover B.8. Reconn
222 Replacing Consumable Products9. When the printer’s Ready light is on, press the Enter button to access the control panel menus.10. Press the u Up
Cleaning and Transporting the Printer 223101010101010101010101010Chapter 10 Cleaning and Transporting the PrinterCleaning the PrinterThe printer needs
224 Cleaning and Transporting the Printer1. Turn the printer off and open Cover A slowly.2. Hold the handle of the imaging cartridge and pull out.Note
Cleaning and Transporting the Printer 2251010101010101010101010103. Remove the two pick up rollers by bending their tabs slightly outwards while slidi
226 Cleaning and Transporting the Printer5. Reattach the pickup rollers as shown below. Then, fit the hook in the concave part of the shafts to fix th
Cleaning and Transporting the Printer 2271010101010101010101010107. Close Cover A until it clicks shut.Transporting the PrinterFor long distancesIf yo
228 Cleaning and Transporting the Printer❏ If you are moving the printer on its own, two people should lift and carry the printer.Moving the printerFo
Cleaning and Transporting the Printer 229101010101010101010101010❏ Power cord❏ Interface cable2. Lift the printer together with the optional unit.cCau
Safety Instructions 23❏ Not blown directly into the user’s face❏ Vented directly out of the building whenever possiblePower On/Off CautionsDo not turn
230 Cleaning and Transporting the PrinterThe 550-Sheet Universal Paper Cassette Unit adds 95 mm (3.7 in.) to the bottom of the printer. When two optio
Troubleshooting 231111111111111111111111111Chapter 11 TroubleshootingClearing Jammed PaperIf paper becomes jammed in the printer, the printer’s LCD pa
232 TroubleshootingJam A (Cover A)When a paper jam occurs in the location shown in the illustration below, the Jam A message appears on the printer’s
Troubleshooting 2331111111111111111111111112. Hold the handle of the imaging cartridge and pull out.Note:Place the cartridge on a clean, flat surface.
234 Troubleshooting4. Gently pull out any sheets that have fed part way into the printer.5. Reinstall the imaging cartridge.Note:Insert the cartridge
Troubleshooting 2351111111111111111111111116. Close Cover A until it clicks shut.Jam A B (Cover A or B)When a paper jam occurs in the location shown i
236 Troubleshooting1. Open Cover A.2. Hold the handle of the imaging cartridge and pull out.Note:Place the cartridge on a clean, flat surface.3. If th
Troubleshooting 237111111111111111111111111Note:When jammed paper cannot be removed easily, turn the roller to take tension off the paper, then pull i
238 Troubleshooting5. Open the paper holder by pulling down on the lever on which a green label is attached as shown below.wWarning:Be careful not to
Troubleshooting 2391111111111111111111111117. Close the paper holder and close Cover B.Note:If you installed the Duplex Unit, close the Duplex Unit’s
24 Getting to Know Your PrinterChapter 1 Getting to Know Your PrinterWhere to Find InformationSetup GuideProvides you with information on assembling t
240 TroubleshootingNote:Insert the cartridge with the arrow mark on the top of the imaging cartridge facing toward Cover A.9. Close Cover A until it c
Troubleshooting 2411111111111111111111111111. Press the unlock button to unlock the hooks. Then open the cover of the Duplex Unit.2. Gently remove the
242 TroubleshootingNote:When the error is not cleared after doing the procedure above, remove the Duplex Unit from the printer and check if the paper
Troubleshooting 2431111111111111111111111111. Pull out the paper cassette from the printer.2. Remove the paper cassette’s cover and discard any crumpl
244 TroubleshootingNote:Confirm that the jammed paper is not still deep inside the printer.4. Reinsert the paper cassette.5. Open Cover A and then clo
Troubleshooting 245111111111111111111111111Printing a Status SheetTo confirm the current status of the printer, and that the options are installed cor
246 TroubleshootingThe Ready light is on but nothing printsThe optional product is not availableSome error may have occurred. Check the LCD panel to
Troubleshooting 247111111111111111111111111The Properties dialog box does not appear or it takes too much time to open it (For Windows Only)The amount
248 TroubleshootingPrintout ProblemsThe font cannot be printedPrintout is garbledNote:If a status sheet does not print correctly, your printer may be
Troubleshooting 249111111111111111111111111The printout position is not correctGraphics do not print correctlyPrint Quality ProblemsThe background is
Getting to Know Your Printer 25111111111111Printer PartsFront viewa. paper supportb. control panelc. MP tray (Multi-Purpose tray)d. standard lower pap
250 TroubleshootingWhite dots appear in the printoutPrint quality or tone is unevenYou may not be using the correct type of paper for your printer.If
Troubleshooting 251111111111111111111111111Half-tone images print unevenlyToner smudgesCause What to doYour paper may be moist or damp. Do not store p
252 TroubleshootingAreas are missing in the printed imageCompletely blank pages are outputCause What to doYour paper may be moist or damp. This printe
Troubleshooting 253111111111111111111111111The printed image is light or faintMP Tray Size setting may be incorrect.When loading paper for which the s
254 TroubleshootingThe non-printed side of the page is dirtyMemory ProblemsPrint quality decreasedInsufficient memory for current taskInsufficient mem
Troubleshooting 255111111111111111111111111Paper Handling ProblemsPaper does not feed properlyThe printer does not have sufficient memory to collate p
256 TroubleshootingProblems Using OptionsTo confirm your options are installed correctly, print a status sheet. See "Printing a Status Sheet"
Troubleshooting 257111111111111111111111111Feed jam when using the optional paper cassetteAn installed option cannot be usedCorrecting USB ProblemsIf
258 TroubleshootingWindows operating systemYour computer must be a model pre-installed with Windows XP, Me, 98, 2000, or Server 2003, a model that was
Troubleshooting 259111111111111111111111111If About is displayed in the shortcut menu that appears, click it. If a message box with the words “Unidrv
26 Getting to Know Your PrinterRear viewa. cover Bb. option coversc. duplex connectord. AC inlete. USB interface connectorf. parallel interface connec
260 Troubleshooting1. Access the printer driver, see "Accessing the printer driver" on page 58, then click the Details tab.
Troubleshooting 261111111111111111111111111If EPUSBX: (your printer name) is displayed in the “Print to the following” port drop-down list, then the U
262 TroubleshootingIf your drivers are correctly installed, EPSON USB Printer Devices should appear on the Device Manager menu.
Troubleshooting 263111111111111111111111111If EPSON USB Printer Devices does not appear on the Device Manager menu, click the plus(+) sign beside Othe
264 Troubleshooting4. Under Other devices, select USB Printer or your printer name, click Remove, then click OK.When the following dialog box appears,
Troubleshooting 2651111111111111111111111115. Uninstall the printer software as explained in "Uninstalling the Printer Software" on page 105
266 TroubleshootingThe printer does not print correctly in the PostScript modeThe printer does not printCause What to doThe printer’s emulation mode s
Troubleshooting 267111111111111111111111111The printer driver or printer that you need to use does not appear in the Printer Setup Utility (Mac OS 10.
268 TroubleshootingThe printer fonts cannot be installedThe edges of texts and/or images are not smoothThe PostScript screen fonts are not installed.T
Troubleshooting 269111111111111111111111111The printer does not print normally via the parallel interface (Windows 98 only)The printer does not print
Getting to Know Your Printer 27111111111111Inside the printera. imaging cartridgeb. fuser unitc. cover Abac
270 TroubleshootingThe Data Format setting is different from the data format setting specified in the application (except on Mac OS X)If the file is c
Troubleshooting 271111111111111111111111111An undefined error occurs (Macintosh only)Insufficient memory to print data (Macintosh only)Cause What to d
272 TroubleshootingPrinting in the PCL6 Mode ProblemsThe problems listed in this section are those that you may encounter when printing in the PCL6 mo
Where To Get Help 273AAAAAAAAAAAAAppendix A Where To Get HelpTechnical Support Web SiteGo to http://www.epson.com and select the Support section of yo
274 Where To Get Help❏ Product model❏ Product software version(Click About, Version Info, or similar button in the product software.)❏ Brand and model
Technical Specifications 275BBBBBBBBBBBBAppendix B Technical SpecificationsPaperSince the quality of any particular brand or type of paper may be chan
276 Technical SpecificationsAvailable paper types*1Use recycled paper only under normal temperature and humidity conditions. Poor quality paper may re
Technical Specifications 277BBBBBBBBBBBB❏ Previously printed paper by any color laser printers, black-and-white laser printers, color copiers, black-a
278 Technical SpecificationsNote:❏ The printable area varies, depending on the emulation mode in use.❏ When using ESC/Page language, there is 5-mm min
Technical Specifications 279BBBBBBBBBBBBPrinterGeneralPrinting method: Laser beam scanning and dry electrophotographic processPrint Quality: 1200 RIT*
28 Getting to Know Your PrinterControl panela. LCD panel Displays printer status messages and control panel menu settings.b.c.d.e.Back buttonUp button
280 Technical Specifications*1Resolution Improvement Technology*2Printing speed varies by paper source or other conditions.EnvironmentalMechanicalTemp
Technical Specifications 281BBBBBBBBBBBBElectrical* Completely suspended. Compliant with the Energy Star program.Standard and approvalsU.S. model:Euro
282 Technical SpecificationsLaser safetyThis printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (D
Technical Specifications 283BBBBBBBBBBBBOptions and Consumable Products550-Sheet Universal Paper Cassette UnitProduct code: C12C802002Paper size: A5,
284 Technical SpecificationsDuplex Unit*This product conforms to CE marking requirements in accordance with EC Directive 89/336/EEC.Memory moduleMake
Technical Specifications 285BBBBBBBBBBBBImaging cartridgesFuser unit*This product conforms to CE marking requirements in accordance with EC Directive
286 Information about FontsAppendix C Information about FontsWorking with FontsEPSON BarCode Fonts (Windows Only)EPSON BarCode Fonts let you easily cr
Information about Fonts 287CCCCCCCCCCCCCode39 EPSON Code39No No Printing of OCR-B and check digits can be specified with the font name.EPSON Code39 CD
288 Information about FontsSystem requirementsTo use EPSON BarCode Fonts, your computer system should meet the following requirements:Note:EPSON BarCo
Information about Fonts 289CCCCCCCCCCCC❏ If the EPSON Installation Program screen does not appear automatically, double-click the My Computer icon, ri
Getting to Know Your Printer 29111111111111Options and Consumable ProductsOptionsYou can add to your printer’s capabilities by installing any of the f
290 Information about Fonts5. Click EPSON BarCode Font.6. When the software license agreement screen appears, read the statement and then click Accept
Information about Fonts 291CCCCCCCCCCCCPrinting with EPSON BarCode FontsFollow the steps below to create and print bar codes using EPSON BarCode Fonts
292 Information about Fonts3. Select the EPSON BarCode Font you want to use, set the font size, then click OK.Note:In Windows XP, 2000, or Server 2003
Information about Fonts 293CCCCCCCCCCCC5. Select Print from the File menu, select your EPSON printer, then click Properties. Make the following printe
294 Information about Fonts*These settings are available when the Automatic check box is selected on the Basic Settings tab. When the Advanced check b
Information about Fonts 295CCCCCCCCCCCCNote:If there is an error in the bar code character string, such as inappropriate data, the bar code will be pr
296 Information about Fonts❏ For best results, use only the font sizes recommended in "BarCode Font specifications" on page 296 for the EPSO
Information about Fonts 297CCCCCCCCCCCC❏ Check digit❏ OCR-BPrint sampleEPSON EAN-13❏ EAN-13 is the standard 13-digit EAN bar code.❏ Because the check
298 Information about Fonts❏ Check digit❏ OCR-BPrint sampleEPSON UPC-A❏ UPC-A is the standard bar code specified by the American Universal Product Cod
Information about Fonts 299CCCCCCCCCCCC❏ Center bar❏ Check digit❏ OCR-BPrint sampleEPSON UPC-E❏ UPC-E is the UPC-A zero-suppression (deletes extra zer
Copyright and Trademarks 3ITC Avant Garde Gothic, ITC Bookman, ITC Zapf Chancery and ITC Zapf Dingbats are trademarks of International Typeface Corpor
30 Getting to Know Your Printer❏ Duplex Unit (C12C813982)This unit provides for automatic printing on both sides of the paper.❏ Memory ModuleThis opti
300 Information about Fonts❏ Check digit❏ OCR-B❏ The numeral “0”Print sampleEPSON Code39❏ Four Code39 fonts are available, allowing you to enable and
Information about Fonts 301CCCCCCCCCCCCThe following codes are inserted automatically and need not be input by hand:❏ Left/Right quiet zone❏ Check dig
302 Information about FontsEPSON Code128❏ Code128 fonts support code sets A, B, and C. When the code set of a line of characters is changed in the mid
Information about Fonts 303CCCCCCCCCCCC❏ Change code set characterPrint sampleEPSON ITF❏ The EPSON ITF fonts conform to the USS Interleaved 2-of-5 sta
304 Information about FontsThe following codes are inserted automatically and need not be input by hand:❏ Left/Right quiet zone❏ Start/Stop character❏
Information about Fonts 305CCCCCCCCCCCCEPSON Codabar❏ Four Codabar fonts are available, allowing you to enable and disable the automatic insertion of
306 Information about FontsThe following codes are inserted automatically and need not be input by hand:❏ Left/Right quiet zone❏ Start/Stop character
Information about Fonts 307CCCCCCCCCCCCEPSON EAN128❏ EAN128 fonts support code sets A, B, and C. When the code set of a line of characters is changed
308 Information about FontsThe following codes are inserted automatically and need not be input by hand:❏ Left/Right quiet zone❏ Start/Stop character❏
Information about Fonts 309CCCCCCCCCCCCAvailable fontsThe following table lists the fonts that are installed in your printer. The names of all the fon
Printer Features and Various Printing Options 31222222222222Chapter 2 Printer Features and Various Printing OptionsPrinter FeaturesThe printer comes w
310 Information about FontsAlbertus Medium, Extra Bold AlbertusRyadh Medium, Bold RyadhMalka Medium, Bold, Italic MiryamDorit Medium, Bold DavidNaamit
Information about Fonts 311CCCCCCCCCCCCWhen selecting fonts in your application software, choose the font name listed in the HP Equivalent column.Note
312 Information about Fonts* Available only in ESC/P2 mode.Note:Depending on the print density, or on the quality or color of the paper, OCR A and OCR
Information about Fonts 313CCCCCCCCCCCCNote:Depending on the print density, or on the quality or color of the paper, the OCR B font may not be readabl
314 Information about FontsCG Times Bold *1CG Times Italic *1CG Times Bold Italic *1CG Omega *1CG Omega Bold *1CG Omega Italic *1CG Omega Bold Italic
Information about Fonts 315CCCCCCCCCCCCArial *1Arial Bold *1Arial Italic *1Arial Bold Italic *1Times New Roman *1Times New Roman Bold *1Times New Roma
316 Information about FontsBitmap FontPrinting font samplesYou can print samples of the fonts available in each mode by using the control panel’s Info
Information about Fonts 317CCCCCCCCCCCC3. Press the d Down button to select the font sample for the appropriate mode.4. Press the Enter button to pri
318 Information about FontsMost font packages make it easy to manage fonts by providing their own installer. The installer gives you the option of hav
Information about Fonts 319CCCCCCCCCCCC❏ If the EPSON Installation Program screen does not appear automatically, double-click the My Computer icon, ri
32 Printer Features and Various Printing OptionsWide variety of fontsThe printer comes with a selection of 95 Laser-Jet-compatible scalable fonts, and
320 Information about Fonts5. Click EPSON Font Manager. Then follow the on-screen instructions.6. When installation is complete, click Finish.EPSON Fo
Information about Fonts 321CCCCCCCCCCCCNote:Since most software handles fonts and symbols automatically, you will probably never need to adjust the pr
322 Information about Fonts19 TypefacesCourierCG TimesUniverseLetter GothicPcBlt775 (26U) Pc1004 (9J)WiBALT (19L) DeskTop (7J)PsText (10J) Windows (9U
Information about Fonts 323CCCCCCCCCCCCThe 19 typefaces refer to those listed below:Line Printer Roman Extension (0E)Courier Letter GothicDoritNaamitM
324 Information about FontsCG OmegaCoronetClarendon CondensedUnivers CondensedAntique OliveGaramondMarigoldAlbertusArialTimes NewHelveticaHelvetica Na
Information about Fonts 325CCCCCCCCCCCCIn the ESC/P 2 or FX ModesCharacter TableAvailable typefacesOCR B Courier EPSON Roman EPSON Sans serif EPSON Pr
326 Information about Fonts8859-15ISO not availableavailable available availablePcSl437* not availableavailable not availablenot availablePcTurk1* not
Information about Fonts 327CCCCCCCCCCCC* Available only in ESC/P2 mode.Times New is a type face compatible with RomanT.Letter Gothic is a type face co
328 Information about FontsCharacters available with the ESC (^ commandTo print the characters in the table below, use the ESC (^ command.In the I239X
Information about Fonts 329CCCCCCCCCCCCISO 60: Danish/Norwegian4 N ----ISO 15: Italian 9 N ----ISO 8859/1 Latin 114 N ---NISO 11: Swedish19 N ----ISO
Printer Features and Various Printing Options 33222222222222Double-sided printing"Duplex Unit" on page 198"Duplex printing" on pag
330 Information about FontsWindows 3.1 Latin 2293 N ----Pc1004 298 N ----ISO 8859/15 Latin 9302 N ----PC-8 Turkish 308 N ----Windows 3.0 Latin 1309 N
Index 331Numerics550-Sheet Universal Paper Cassette Unitabout, 195installing, 195removing, 198specifications, 283AAUX menu, 168Available paper, 276CCa
332 Indextray, 153USB, 166Control panel settingswhen to use, 149Customer support, 273DDuplex Unitinstalling, 198removing, 201specifications, 284EEmula
Index 333FFeaturesAdobe PostScript 3 Mode, 32High-quality printing, 31PCL6 Emulation Mode, 32Resolution Improvement Technology (RITech), 31Toner save
334 IndexHHelpEpson, 273II239X emulation mode, 328I239X menu, 178I239X mode, 312Imaging cartridgeshandling precautions, 213replacing, 214specification
Index 335MMaintenanceconsumables, 217Memory modulespecifications, 284Memory modulesinstalling, 202removing, 207MP trayavailable paper, 38NNetwork menu
336 IndexPaper jamsAll paper cassettes and Cover A, 242Cover A, 232Cover A or B, 235Cover DM, 240how to clear, 231Paper sources550-Sheet Universal Pap
Index 337locating, 229mechanical, 280optional products, 29parts (front view), 25parts (inside), 27parts (rear view), 26standard and approvals, 281Prin
338 Index550-Sheet Universal Paper Cassette Unit, 198Duplex Unit, 201interface cards, 211memory modules, 207Reset menu, 163Resizing pageResizing pages
Index 339memory problems, 254operational problems, 245options, 256paper handling problems, 255PCL6 mode, 272PostScript 3 mode, 265print quality proble
34 Printer Features and Various Printing OptionsFit to page printing"Resizing printouts" on page 68 Lets you automatically enlarge or reduce
Printer Features and Various Printing Options 35222222222222Watermark printing"Using a watermark" on page 73Lets you print text or an image
36 Printer Features and Various Printing OptionsOverlay printing"Using an overlay" on page 76Lets you prepare standard forms or template on
Printer Features and Various Printing Options 37222222222222Accessing EPSON Web-To-PageAfter you install EPSON Web-To-Page, the menu bar is displayed
38 Paper HandlingChapter 3 Paper HandlingPaper SourcesThis section describes the combinations of paper sources and paper types that you can use.MP tra
Paper Handling 39333333333333Standard lower paper cassette550-Sheet Universal Paper Cassette UnitSelecting a paper sourceYou can specify a paper sourc
4Copyright and TrademarksSafety InstructionsSafety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40 Paper HandlingManual selectionYou can use the printer driver or the printer’s control panel to select a paper source manually.To access the printer
Paper Handling 41333333333333The printer will search for a paper source containing the specified paper size in the following order.Standard configurat
42 Paper HandlingFor MP trayNote:When loading 432 mm or longer size paper into the MP tray, remove the MP tray cover and let the bottom edge of the pa
Paper Handling 43333333333333MP tray and standard lower paper cassetteThe MP tray is the most flexible paper source, accommodating various paper sizes
44 Paper Handling2. Remove the MP tray cover.3. Adjust the paper cassette size to accommodate the paper you are loading.When loading A4, Letter (LT),
Paper Handling 45333333333333Unlock the lock levers.Expand the paper cassette to accommodate the paper you are loading, and lock the lock levers.Note:
46 Paper HandlingSlide the side paper guide outward while pinching the knob. Then, slide the end paper guide while pinching the knob, to accommodate t
Paper Handling 473333333333335. Set the paper cassette label into the label holder on the front of the paper cassette.
48 Paper Handling6. Replace the MP tray cover, making sure the front edge is flush and as far forward as possible. And reinsert the paper cassette in
Paper Handling 493333333333337. Extend the paper support to accommodate the size of the paper loaded in the lower paper cassette to prevent it from sl
5Various Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Double-sided printing . . . . . . . . . . . . . . . .
50 Paper HandlingOutput trayThe face-down tray is located on the top of the printer. Your printouts will be stacked facing down.You can use the face-d
Paper Handling 51333333333333Note:Since the quality of any particular brand or type of media may be changed by the manufacturer at any time, Epson can
52 Paper Handling❏ When printed envelopes are wrinkled, open Cover B and push up the form feed pressure change levers at both sides of the fuser unit
Paper Handling 53333333333333Note:When printing on envelopes, set the envelope size on the MP Tray Size setting in the Tray Menu on the control panel.
54 Paper HandlingcCaution:Make sure that the minimum size of envelopes meets the following size requirements:1. Min. 76.20 mm2. Min. 98.40 mmLabelsYou
Paper Handling 55333333333333Note:❏ You should only use labels designed for laser printers or plain-paper copiers.❏ To prevent the label adhesive from
56 Paper HandlingTransparenciesWhen loading transparencies, you should make paper settings as shown below:Loading a custom paper sizeYou can load non-
Paper Handling 57333333333333When loading 432 mm or longer size paper into the MP tray, remove the MP tray cover and let the bottom edge of the paper
58 Using the Printer Software with WindowsChapter 4 Using the Printer Software with WindowsAbout the Printer SoftwareThe printer driver lets you choos
Using the Printer Software with Windows 59444444444444Windows XP or Server 2003 usersTo access the printer driver, click Start, click Printers and Fax
6Modifying the print layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Using a watermark . . . . . . . . . . . . . . . . . . . . . . .
60 Using the Printer Software with WindowsWhen Automatic is selected on the Basic Settings tab, the printer driver takes care of all detailed settings
Using the Printer Software with Windows 61444444444444Draft, Text&Image, PhotoNote:If printing is unsuccessful or a memory-related error message a
62 Using the Printer Software with WindowsNote:This screen may vary depending on your operating system version.3. Select the most appropriate setting
Using the Printer Software with Windows 634444444444443. Choose the desired printing resolution with the Resolution slider bar, then select the Graphi
64 Using the Printer Software with WindowsSaving your settingsTo save your custom settings, click Advanced, then click Save Settings on the Basic Sett
Using the Printer Software with Windows 65444444444444Duplex printingDuplex printing prints on both sides of the paper. When printing for binding, the
66 Using the Printer Software with Windows4. Specify the Binding Margin for the front and back sides of the paper, then select whether the front or ba
Using the Printer Software with Windows 67444444444444Displaying information about consumables with the printer driverThe amount of toner remaining is
68 Using the Printer Software with WindowsOrdering ConsumablesTo order consumables online, click the Order Online button on the Basic Settings tab. Se
Using the Printer Software with Windows 694444444444442. Select the Zoom Options check box, then select the desired paper size from the Output Paper d
7Installing the PostScript printer driver for the network interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
70 Using the Printer Software with Windows3. Select the Zoom To check box, then specify the magnification percentage in the box.Note:The percentage ca
Using the Printer Software with Windows 71444444444444Modifying the print layoutYour printer can print either two or four pages onto a single page and
72 Using the Printer Software with Windows3. Select the Page Order in which the pages are printed on each sheet.4. Select the Print the Frame check b
Using the Printer Software with Windows 73444444444444Using a watermarkFollow the steps below to use a watermark on your document. On the Advanced Lay
74 Using the Printer Software with Windows3. Adjust the image intensity of the watermark with the Intensity slider bar.4. Select Front (to print the w
Using the Printer Software with Windows 754444444444442. Click New/Delete. The User Defined Watermarks dialog box appears.Note:The User Defined Waterm
76 Using the Printer Software with WindowsNote:You can register up to 10 watermarks.Using an overlayThe Overlay Settings dialog box allows you to prep
Using the Printer Software with Windows 774444444444444. Select the Form Overlay check box, then click Overlay Settings. The Overlay Settings dialog b
78 Using the Printer Software with Windows5. Select Create Overlay Data, then click Settings. The Form Settings dialog box appears.
Using the Printer Software with Windows 794444444444446. Select the Use Form Name check box, then click Add Form Name. The Add Form dialog box appears
8FX Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175I239X Menu . . . . . . . . . . . . . . . . . . . .
80 Using the Printer Software with Windows7. Type the form name in the Form Name box and its description in the Description box.8. Select To Front or
Using the Printer Software with Windows 814444444444442. From the application, access the printer driver. Open the File menu, choose Print or Print Se
82 Using the Printer Software with WindowsDifferent printer settings overlay dataThe overlay data is made with the current printer settings (such as O
Using the Printer Software with Windows 83444444444444Printing mode: High Quality (PC):Select this mode if you use a computer with higher specs to red
84 Using the Printer Software with Windows*1When Extended Printable Area check box is selected, there is 4-mm minimum margin on all sides.*2Extend Pri
Using the Printer Software with Windows 85444444444444Making Optional SettingsYou can update the installed option information manually if you have ins
86 Using the Printer Software with WindowsMonitoring Your Printer Using EPSON Status MonitorInstalling EPSON Status MonitorFollow the steps below to i
Using the Printer Software with Windows 874444444444444. Click Custom Install.Note:See the Network Guide for information on installing EPSON Status Mo
88 Using the Printer Software with Windows6. In the dialog box that appears, make sure that your printer’s icon is selected, and click OK. 7. When the
Using the Printer Software with Windows 894444444444448. In the dialog box that appears, select your country or region, and the URL for EPSON’s Web si
9Chapter 10 Cleaning and Transporting the PrinterCleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
90 Using the Printer Software with Windows1. Right-click the tray icon on the taskbar.2. Select your printer name and then Simple Status. The Simple S
Using the Printer Software with Windows 91444444444444❏ For Windows XP or 2000:Novell Client 4.91 SP1 for Windows 2000/XP❏ To monitor a NetWare printe
92 Using the Printer Software with WindowsSimple StatusThe Simple Status window indicates printer status, errors, and warnings.This window appears by
Using the Printer Software with Windows 93444444444444Detailed StatusYou can monitor detailed printer status by right-clicking the tray icon on the ta
94 Using the Printer Software with WindowsConsumables InformationYou can obtain information on paper sources and consumable products by right-clicking
Using the Printer Software with Windows 95444444444444* The icon flashes only for the optional 550-Sheet Universal Paper Cassette Unit.Note:You can se
96 Using the Printer Software with WindowsJob InformationYou can check job information by right-clicking the tray icon on the taskbar, then selecting
Using the Printer Software with Windows 97444444444444Note:You can see the status of the printer or information about consumables by clicking on the r
98 Using the Printer Software with WindowsClient only Environments:❏ When using the LPR connection (in Windows XP, 2000, or Server 2003).❏ When using
Using the Printer Software with Windows 99444444444444Notice SettingsYou can make specific monitoring settings by right-clicking the tray icon on the
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