Epson 4500 Betriebsanweisung

A909OFFICEJET 4500User GuideG510

Regulatory information...142FCC statement...

• Black dots or streaksInk, glue, correction fluid, or an unwanted substance might be on the scanner glassor lid backing. Try cleaning the device. See

• Text cannot be edited•Error messages appear•Scanned image quality is poor•Scan defects are apparentScanner did nothing• Check the originalMake sure

Part of the document did not scan or text is missing• Check the original◦ Make sure that you loaded the original correctly. For more information, see

Error messages appear"Unable to activate TWAIN source" or "An error occurred while acquiring theimage"◦ If you are acquiring an im

Take steps to improve the scan quality◦ Use high-quality originals.◦ Place the media correctly. If the media is placed incorrectly on the scanner glas

If the test fails, review the report for information on how to fix any problems found. Formore information, see The fax test failed.•The fax test fail

• Make sure you use the phone cord that came with the device. If you do not usethe supplied phone cord to connect from the telephone wall jack to the

The "Phone Cord Connected to Correct Port on Fax" test failedSolution: Plug the phone cord into the correct port.1. Using the phone cord sup

port labeled 1-LINE on the back of the device, and the other end to your telephonewall jack, as shown below.1 Telephone wall jack2 Use the phone cord

• Make sure you have correctly connected the device to the telephone wall jack.Using the phone cord supplied in the box with the device, connect one e

C Additional fax setupSet up faxing (parallel phone systems)...175Choos

• Other equipment, which uses the same phone line as the device, might be causingthe test to fail. To find out if other equipment is causing a problem

Solution: If Fax to PC or Fax to Mac has been enabled, you may not be able tosend or receive faxes if the fax memory is full (limited by device memory

• Make sure the device is not connected to a telephone wall jack that is set up fordigital phones. To check if your phone line is digital, connect a r

• Make sure the telephone you use to initiate the fax call is connected directly tothe device. To send a fax manually, the telephone must be connected

• If you have an answering machine on the same phone line with the device, youmight have one of the following problems:◦ Your answering machine might

The device cannot send faxes, but can receive faxesSolution:• The device might be dialing too fast or too soon. You might need to insert somepauses in

TIP: If the device came with a 2-wire phone cord adaptor, you can use it with a4-wire phone cord to extend the length. For information on using the 2-

Solve wired (Ethernet) network problems (some modelsonly)If you are unable to connect the product to your wired (Ethernet) network, perform oneor more

Solve wireless problems (some models only)If the device is unable to communicate with the network after completing the wirelesssetup and software inst

• Step 5: Make sure the wireless version of the HP device is set as the default printerdriver (Windows only)•Step 6: Make sure the HP Network Devices

Use the HP Solution Center (Windows)...207HP Utility (Mac OS X)...

Mac OS X▲ Click the AirPort icon in the menu bar at the top of the screen. From the menuthat appears, you can determine if the AirPort is turned on an

B: Check to see if you can access the embedded Web server (EWS)▲ After you establish that the computer and the HP device both have active connectionst

3. Do one of the following, depending on the printer status:a. If the HP device is Offline, right-click the device, and click Use Printer Online.b. If

4. Scroll down the list of services, right click HP Network Devices Support, and thenclick Restart.5. After the service restarts, try using the HP dev

Another common problem is that HP software is not set as a trusted software by yourfirewall to access the network. This can happen if you answered “bl

Faxing• UDP port: 427• TCP port: 9220HP device installationUDP port: 427Solve device management problemsThis section provide solutions to common probl

Check the device IP address• To check the IP address of the product, obtain the IP address by printing a networkconfiguration page. Press the Setup bu

Check the ink cartridges• The product prompts you to align ink cartridges every time you install or replace anink cartridge. You can also align the in

• If the computer cannot recognize the HP software CD in the CD drive, inspect the CDfor damage. You can download the device driver from the HP Web si

1. Product Information: Shows product information (such as the product name, modelnumber, serial number, and firmware version number), as well as usag

1 Get startedThis guide provides details about how to use the device and to resolve problems.•Accessibility•Eco-Tips•Understand the device parts•Use t

Understand the network configuration page (some modelsonly)If the device is connected to a network, you can print a network configuration page toview

Clear jamsOccasionally, media becomes jammed during a job. Try the following remedies beforeyou attempt to clear the jam.• Make sure that you are prin

2. Gently pull the paper out of the rollers.CAUTION: If the paper tears when you are removing it from the rollers, checkthe rollers and wheels for tor

NOTE: Humidity may cause paper to curl and hence paper jam.Clear jams 129

A Technical informationThis section contains the following topics:• Warranty information•Device specifications•Regulatory information• Environmental p

Hewlett-Packard limited warranty statementA. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP prod

Ink cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its designated HP printing device.This warranty

Device specificationsThis section contains the following topics:• Physical specifications•Product features and capacities•Processor and memory specifi

Processor: 192 MHz ARM9 coreMemory: 64 MB DDR2Wireless modelsProcessor: 180 MHz ARM9 coreMemory: 32 MB SDRAMSystem requirementsNOTE: For the most curr

• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with FeatureRelease 3• Microsoft Windows 2003 Small Business Server Termina

Eco-TipsHP is committed to helping customers reduce their environmental footprint. HP hasprovided the Eco-Tips below to help you focus on ways to asse

Media size Main trayBorderless B5 (176 x 250 mm; 6.9 x 9.8 inchesBorderless (10 x 15 cm, tab)Borderless (4 x 6 inches, tab)Borderless HVBorderless A6B

Media size Main trayPhoto media (89 x 127 mm; 3.5 x 5 inches)Photo media (102 x 152 mm; 4 x 6 inches)Photo media (5 x 7 inches)Photo media (8 x 10 inc

Tray Type Weight CapacityAutomaticdocumentfeeder(ADF)*Paper 75 g/m2(20 lb index)Up to 20 sheets of plainpaper (5 mm or 0.2inches stacked)Output tray A

Guidelines for two-sided (duplex) printing• Always use media that conforms to the device specifications. For more information, see Mediaspecifications

Paper type Device control panel settingHP Premium Plus Photo Papers Photo PaperHP Premium Photo Papers Photo PaperHP Advanced Photo Paper Photo PaperH

Scan specifications• Image editor included• Integrated OCR software automatically converts scanned text to editable text• Scan speeds vary according t

Regulatory informationThe device meets product requirements from regulatory agencies in your country/region.This section contains the following topics

FCC statementFCC statementThe United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to

Notice to users in Japan about the power cordNoise emission statement for GermanyGeräuschemissionLpA < 70 dB am Arbeitsplatz im Normalbetrieb nach

Notice to users of the U.S. telephone network: FCC requirementsNotice to users of the U.S. telephone network: FCC requirementsThis equipment complies

1 Control panel2 Main tray3 Cartridge access door4 Scanner glass5 Automatic document feeder6 Scanner lidPrinting supplies areaHP Officejet 4500 / HP O

Notice to users of the Canadian telephone networkNote à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian t

Notice to users in the European Economic AreaNotice to users in the European Economic AreaThis product is designed to be connected to the analog Switc

Exposure to radio frequency radiationExposure to radio frequency radiationCaution The radiated output power of this device is far below the FCC radio

European Union regulatory noticeEuropean Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives: · Low Volta

Declaration of conformityDECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1Supplier’s Name:Hewlett-Packard Company DoC#: SNPRC-090

DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SDGOB-0833-Rev.7.0 Supplier’s

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recy

Disposal of waste equipment by users in private households in the European UnionDisposal of Waste Equipment by Users in Private Households in the Euro

Power consumptionHewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualifiedto the U.S. Environmental Protection Age

Third-party licensesThis section contains the following topics:• HP Officejet 4500 Desktop• HP Officejet 4500• HP Officejet 4500 WirelessThird-party l

4 1-LINE (fax)5 2-EXT (phone)Use the product control panelThis section contains the following topics:•Overview of buttons and lights•Change product se

HP Officejet 4500 DesktopThird-party licensesAESrijndael-alg-fst.c@version 3.0 (December 2000)Optimised ANSI C code for the Rijndael cipher (now AES)@

SHA2 FIPS 180-2 SHA-224/256/384/512 implementationLast update: 02/02/2007Issue date: 04/30/2005Copyright (C) 2005, 2007 Olivier Gay <olivier.gay@a

ZLIBzlib.h -- interface of the 'zlib' general purpose compression library version 1.2.3, July 18th, 2005Copyright (C) 1995-2005 Jean-loup Ga

HP Officejet 4500Third-party licensesAESrijndael-alg-fst.c@version 3.0 (December 2000)Optimised ANSI C code for the Rijndael cipher (now AES)@author V

ExpatCopyright (c) 1998, 1999, 2000 Thai Open Source Software Center LtdPermission is hereby granted, free of charge, to any person obtaininga copy of

OpenSSL Copyright (C) 1995-1998 Eric Young ([email protected])All rights reserved.This package is an SSL implementation written by Eric Young (eay@cry

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTI

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANYEXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIE

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANYEXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIE

THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, TH

Label Name and Description11 Scan function indicator 12 Copy Color function indicator 13 Copy B&W function indicator 14 Fax Color function indicat

HP Officejet 4500 WirelessThird-party licensesAESrijndael-alg-fst.c@version 3.0 (December 2000)Optimised ANSI C code for the Rijndael cipher (now AES)

ExpatCopyright (c) 1998, 1999, 2000 Thai Open Source Software Center LtdPermission is hereby granted, free of charge, to any person obtaining a copy o

OpenSSLCopyright (C) 1995-1998 Eric Young ([email protected])All rights reserved.This package is an SSL implementation written by Eric Young (eay@cryp

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTI

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLI

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLI

THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, TH

B HP supplies and accessoriesThis section provides information on HP supplies and accessories for the device. The information issubject to changes, vi

• The HP software on your computer:NOTE: For more information about opening and using these HP software tools, see Devicemanagement tools◦ Solution Ce

C Additional fax setupAfter completing all the steps in the getting started guide, use the instructions in this section tocomplete your fax setup. Kee

To change settings for a mode1. After selecting a mode, press the arrow buttons to scroll through the available settingsavailable, and then press OK t

Portugal Russia Saudi ArabiaSingapore Spain TaiwanThailand USA VenezuelaVietnam If you are unsure which kind of telephone system you have (serial o

• Answering machine: An answering machine that answers voice calls at the same phonenumber you use for fax calls on the device.• Voice mail service: A

Other equipment or services sharing your fax line Recommended faxsetupDSL PBX Distinctive ringserviceVoicecallsComputerdial-upmodemAnsweringmachineVoi

3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).4. Run a fax test.When the phone rings, the device answers automati

3. Connect an additional phone cord from the DSL filter to the telephone wall jack.4. Run a fax test.If you encounter problems setting up the device w

1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the1-LINE portYou might need to connect the supplied phone

1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the1-LINE portYou might need to connect the supplied phone

Back view of the device1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the"1-LINE" portYou might

Set up the device with a computer dial-up modemIf you are using the same phone line for sending faxes and for a computer dial-up modem, followthese di

Set up the device with a computer DSL/ADSL modemIf you have a DSL line and use that phone line to send faxes, follow these instructions to set up your

Critical error messagesCritical error messages inform you of a device failure. Some of these messages can becleared by pressing the Power button to tu

4. Connect the DSL modem to the parallel splitter.5. Connect the parallel splitter to the wall jack.6. Run a fax test.When the phone rings, the device

1 Telephone wall jack2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port.You might need to connect the supplied pho

Shared voice/fax with computer DSL/ADSL modemUse these instructions if your computer has a DSL/ADSL modem1 Telephone wall jack2 Parallel splitter3 DSL

To set up the device with a computer DSL/ADSL modem1. Obtain a DSL filter from your DSL provider.NOTE: Phones in other parts of the home/office sharin

3 Answering machine4 Telephone (optional)To set up the device with a shared voice/fax line with answering machine1. Remove the white plug from the por

Shared voice/fax line with computer dial-up modem and answering machineThere are two different ways to set up the product with your computer based on

1. Remove the white plug from the port labeled 2-EXT on the back of the product.2. Find the phone cord that connects from the back of your computer (y

Shared voice/fax line with computer DSL/ADSL modem and answering machine1 Telephone wall jack2 Parallel splitter3 DSL/ADSL filter4 Phone cord provided

To set up the device with a computer DSL/ADSL modem1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.NOTE: Phones in other parts of the home/off

Since your computer dial-up modem shares the phone line with the device, you cannot use bothyour modem and the device simultaneously. For example, you

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It producesdocuments that look and feel more substantial than documents pri

4. Using the phone cord supplied in the box with the device, connect one end to your telephonewall jack, then connect the other end to the port labele

Test fax setupYou can test your fax setup to check the status of the device and to make sure it is set up properlyfor faxing. Perform this test after

D Network setup (some modelsonly)You can manage network settings for the device through the device control panel as described inthe next section. Addi

This section contains the following topics:• Set link speed• To View IP settings• To Change IP settingsSet link speedYou can change the speed at which

Set up the device for wireless communication (some models only)You may set up the device for wireless communication using one of the following ways:Se

There are two communication mode options:• Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode andcommunicates directly with

NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase, contactyour network administrator or the person who set up the wireles

To turn off wireless communication• Device control panel: Press Setup, then select Wireless, then select Wireless ON/OFF, andthen select either On or

Guidelines for ensuring wireless network securityThis section contains the following topics:• To add hardware addresses to a WAP• Other guidelinesTo a

not simply delete the device application files from your computer. Make sure to remove them properlyusing the uninstall utility provided when you inst

Depending on your country/region, some of these papers might not be available.HP Advanced Photo PaperThis thick photo paper features an instant-dry fi

4. Restart your computer.NOTE: It is important that you disconnect the device before restarting your computer. Donot connect the device to your comput

E Device management toolsThis section contains the following topics:• Toolbox (Windows)•Use the HP Solution Center (Windows)•HP Utility (Mac OS X)•Emb

NOTE: On a Macintosh computer, the features available in the HP Utility vary depending onthe selected device.Ink level warnings and indicators provide

You can open the embedded Web server by using these methods:• Web browser: In a supported Web browser on your computer, type the IP address or hostnam

F Errors (Windows)This list represents some of the errors you might see on your computer screen (Windows) and howto fix the errors.•Fax Memory Full•De

Ink level warnings and indicators provide estimates for planning purposes only. When you receivea low-ink warning message, consider having a replaceme

3. Wait until the print carriage is idle and silent, and then lightly press down on the ink cartridge torelease it.4. Pull the ink cartridge toward yo

Solution 2: Turn the product off and onTurn off the product, and then turn it on again.If the problem persists, try the next solution.Solution 3: Clea

Before you try to clear the jam, check the following:• Make sure that you have loaded paper that meets specifications and that is not wrinkled, folded

Usually, you can resolve such problems by completing the following steps:1.Press the (Power) button to turn off the product.2. Unplug the power cord,

◦ Media that is too lightweight or stretches easily◦ Media that contains staples or clipsNOTE: To scan, copy, or fax documents that contain pages that

IndexSymbols/Numerics(ADF) automatic documentfeederclean 22feeding problems,troubleshoot 22Aaccessibility 3, 9accessoriesPrinter Status Report 125Self

default settingscopy 38deleting faxes from memory 46device control panellocating 10network settings 198scan from 35send faxes 40dial tone test, failur

test setup 197troubleshoot 100voice mail, set up (parallelphone systems) 182wall jack test, failed 102Fax B&W function indicator 13Fax Color func

shared with fax and voiceline (parallel phonesystems) 186shared with fax and voicemail (parallel phonesystems) 194monitor dialing 41, 43multi-feeds, t

redial options, setting 54reduce fax 48regulatory information 142, 147regulatory model number 149replace ink cartridges 62reportwireless test 203repor

Ttechnical informationcopy specifications 139fax specifications 140scan specifications 141telephone line, answer ringpattern 53telephone wall jack, fa

two-sided 34uninstall software 205wireless communicationadvanced wirelesstroubleshooting 114basic wirelesstroubleshooting 114Ethernet setup 202radio,

Podręcznik użytkownika© 2009 Hewlett-Packard Development Company, L.P.www.hp.com/support

You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-sizedocument by placing it in the document feeder tray.CAUTION: Do not

To load media1. Pull out the tray extender.2. Insert the media print-side down along the right of the main tray. Make sure the stackof media aligns wi

Maintain the deviceThis section provides instructions for keeping the device in top working condition. Performthese maintenance procedures as necessar

Clean the exterior WARNING! Before cleaning the device, turn off the power and unplug the powercord from the electrical socket.Use a soft, damp, lint-

4. Use the damp cloth to wipe any residue off the rollers or separator pad.NOTE: If the residue does not come off using distilled water, try using iso

4. Lift the automatic document feeder mechanism.5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasiveglass clea

2PrintMost print settings are automatically handled by the software application. You need tochange the settings manually only when you want to change

HP Officejet 4500 (G510) All-in-One seriesUser Guide

Print documents (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. If you are using Mac OS X (v10.4), complete the following

Print brochures (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. If you are using Mac OS X (v10.4), complete the following

6. In the Basic Options area, from the Size drop-down list, select More. Then, selectthe appropriate envelope type.TIP: You can change more options fo

3. Select the product you want to print to.4. If your Web browser supports it, select the items on the Web page that you want toinclude in the printou

5. Click Photo Printing – Borderless or Photo Printing with white borders in thePrinting Shortcuts list. The default settings are displayed.NOTE: To a

8. Select the appropriate Photo Fix options:• Off: applies no HP Real Life Technologies to the image.• Basic: automatically focuses the image; moderat

7. Select the paper type:a. Click More in the Paper type drop-down list.b. Click the desired paper type, and then click OK.8. Click OK, and then click

NOTE: You cannot print a borderless document if the paper type is set to Plainpaper.NOTE: Before printing a borderless document, open the file in a so

6. Choose Paper Type/Quality from the pop-up menu (located below the Orientationsetting in Mac OS X v10.5), and then choose the following settings:• P

3 ScanUsing the product’s control panel, you can scan originals and send them to a variety ofdestinations, such as a folder or a program on a computer

Copyright information© 2009 Copyright Hewlett-PackardDevelopment Company, L.P.Hewlett-Packard CompanynoticesThe information contained in thisdocument

3. Press right arrow to select what to do with the scan, and then press OK.4. Press Start.Edit a scanned document using optical characterrecognition

4CopyYou can produce high-quality color and grayscale copies on a variety of paper types andsizes.NOTE: If you are copying a document when a fax arriv

• Lighter/Darker settings• Resizing originals to fit on different paper sizesYou can use these settings for single copy jobs, or you can save settings

5FaxYou can use the device to send and receive faxes, including color faxes. You canschedule faxes to be sent at a later time and set up speed-dials t

TIP: You can also send a fax manually from a phone or by using monitor dialing.These features allow you to control the pace of your dialing. They are

4. If the recipient answers the telephone, you can engage in a conversation beforesending your fax.NOTE: If a fax machine answers the call, you will h

Send a fax from memoryYou can scan a black-and-white fax into memory and then send the fax from memory.This feature is useful if the fax number you ar

6. Enter the fax number by using the keypad, press Speed Dial to select a speed dial,or press Redial/Pause to redial the last number dialed.7. Press S

phone lines. On poor phone lines, ECM increases sending time and phone charges, butsends the data much more reliably. The default setting is On. Turn

You can receive faxes manually from a phone that is:• Directly connected to the device (on the 2-EXT port)• On the same phone line, but not directly c

Contents1 Get startedAccessibility...

NOTE: If Backup fax is enabled and you turn off the device, all faxes stored inmemory are deleted, including any unprinted faxes that you might have r

NOTE: The HP All-in-One does not support polling pass codes. Polling pass codesare a security feature that require the receiving fax machine to provid

NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax,the fax does not print and an error message appears on the display.

Add numbers to the junk fax listYou can block specific numbers by adding them to the junk fax list.To manually enter a number to block1. Press Setup.2

Receive faxes to your computer (Fax to PC and Fax to Mac)Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly toyour co

Modify Fax to PC or Fax to Mac settingsYou can update the Fax to PC settings from your computer at any time from the FaxSettings page in the Solution

• Set the fax error correction mode•Set the dial type•Set the redial options•Set the fax speed•Set the fax sound volumeConfigure the fax headerThe fax

before the device does. The number of rings to answer for the device should be greaterthan the number of rings to answer for the answering machine.For

you are trying to send a fax to another country/region or receive a fax from anothercountry/region, or if you are using a satellite phone connection.T

If you use one of the following, setting the fax speed to a slower speed might be required:• An Internet phone service• A PBX system• Fax over Interne

Print photos...29Print phot

NOTE: If you have questions about Internet faxing, contact your Internet faxingservices support department or your local service provider for further

3. Press right arrow to select Fax Confirmation, and then press OK.4. Press right arrow to select one of the following, and then press OK.Off Does

• Number of pages• Result (status) of transmissionTo print the fax log from the device control panel1. Press Setup.2. Press right arrow to select Pri

Print a Caller ID History ReportUse the following procedure to print a list of Caller ID fax numbers.To print a Caller ID History Report1. Press Setup

6 Work with ink cartridgesTo ensure the best print quality from the HP All-in-One, you will need to perform somesimple maintenance procedures. This se

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installationcan cause temporary printing problems.• If you are transpor

Handle the ink cartridgesBefore you replace or clean an ink cartridge, you should know the part names and howto handle the ink cartridges.1 Copper-col

available to avoid possible printing delays. You do not need to replace the ink cartridgesuntil print quality becomes unacceptable. For more informati

If you are replacing the black ink cartridge, remove the ink cartridge from the slot onthe right.4. Pull the ink cartridge toward you, out of its slot

6. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge intothe empty cartridge slot. Make sure you push the ink cartridge

Change fax settings...51Configure the f

10. Load the ink cartridge alignment sheet face down on the scanner glass in the frontright corner with the top of the page to the right, and then pre

3. Selects Tools and then select Align Cartridge.The product prints an ink cartridge alignment sheet.4. Place the alignment sheet face down on the sca

To align the ink cartridges from the HP software1. Load letter or A4, unused, plain white paper in the input tray. For more information,see Load media

To clean the ink cartridges from the product control panel1. Load letter, A4, or legal unused plain white paper into the input tray.2. Press Setup.3.

7 Solve a problemThe information in Solve a problem suggests solutions to common problems. If yourdevice is not operating correctly and those suggesti

Obtain electronic supportTo find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/regio

• Messages that appear when the situation occurs• Answers to these questions:◦ Has this situation happened before?◦ Can you re-create it?◦ Did you add

For the most current list of telephone support numbers, see www.hp.com/support.$IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH 

After the phone support periodAfter the phone support period, help is available from HP at an additional cost. Help mayalso be available at the HP onl

Solve printing problemsThis section contains the following topics:•The device shuts down unexpectedly•Error message appears on control-panel display•A

Poor print quality and unexpected printouts...78Solution 1: Use genuine HP c

Check the device software installationIf the device is turned off when printing, an alert message should appear on your computerscreen; otherwise, the

There is a blank page in the fileCheck the file to make sure there is no blank page.Something on the page is missing or incorrectCheck the margin sett

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than3 meters (9.8 feet) long to minimize the effects of these el

The images below show the difference between vertical and horizontal streaking.Horizontal Streaks Vertical streaksNOTE: Streaks on a copied document c

Step 1: Check the print quality settingsThe print quality settings in the product software might not be optimized for the type ofdocument you are prin

Mac OS X1. From the File menu in your software application, choose Print.2. Choose Paper Type/Quality from the pop-up menu (located below the Orientat

Print Quality Diagnostic Report1. Load regular, white, letter-size or A4 paper2. On the product control panel, press (Setup), select Print Report, se

b. Color bars: Look at the color bars in the middle of the page. You should seeseven color bars. These bars should have sharp edges, should be solid

To prevent problems causing ragged bars on the PQ Diagnostic Report, try thefollowing solutions:• Avoid leaving un-taped ink cartridges outside of the

Examples of bad large-font textThe letters are jagged.The letters are smeared.The letters are ragged on one end.d. Alignment pattern: If the color bar

Solve wireless problems (some models only)...114Basic wireless troubleshooting...

The lines are jagged.Chapter 786 Solve a problem

Self-Test ReportFollow these steps to print, and then evaluate a Diagnostic report.1. Load regular, white, letter-size or A4 paper.2. On the product c

Example of Good Bars - all bars are solid, sharp-edged, and uniformly colored - theprinter is operating correctly.• The black bar is printed by the Bl

Black Text2. Look at the black text printed on the page. The type should be sharp and clear.Example of good black text - the letters are sharp and cle

Solution 9: Replace the problem ink cartridgeIf you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaningand alignment d

7. Clean only the copper-colored contacts. Allow the ink cartridges to dry forapproximately ten minutes.1 Copper-colored contacts2 Ink nozzles (do not

To clean the area around the ink nozzles1. Turn on the device and open the ink cartridge door.The print carriage moves to the far right side of the de

Media is not picked up from a tray• Make sure media is loaded in the tray. For more information, see Load media. Fanthe media before loading.• Make su

• When using thin special media, make sure that the tray is completely loaded. If youare using special media that is only available in small quantitie

Documents are missing or faded• Check the mediaThe media might not meet Hewlett-Packard media specifications (for example, themedia is too moist or to