Epson C3900 Series Betriebsanweisung

User’s GuideNPD4278-02 EN

6. LIMITATION OF LIABILITY DIC SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT,INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, COVER OR CONSEQUE

7. Prepare a new fuser unit.Note:Be careful not to touch the surface of the fuser roller.8. Pull down the 2 levers of a new fuser unit.9. Insert the f

10. Lift up the two levers.11. Close the fuser unit cover.12. Close the eject cover.AcuLaser C3900 Series User’s GuideReplacing Consumables and Ma

13. Close the right side cover.14. Reset the counter in the MAINTENANCE MENU/SUPPLIES/REPLACE/FUSER UNIT menu.AcuLaser C3900 Series User’s GuideRe

Chapter 7Maintaining the PrinterMaintaining the PrintercCaution:Read all caution and warning labels carefully, making sure to follow any instructions

❏ Always close the printer’s covers gently. Never subject the printer to vibration.❏ Do not cover the printer immediately after using it. Turn it off

cCaution:If you get toner in your eyes, wash it out immediately with cool water and consult a doctor.❏ Make sure any parts removed during cleaning are

Cleaning the Media Feed Rollers (Manual Feed Tray)1. Open Tray 1.2. Press down on the center of the paper-lifting plate until the left and right locki

4. Close the tray.Cleaning the Media Feed Rollers (Tray 2/3)1. Pull out the tray.2. Clean the media feed rollers by wiping them with a soft, dry cloth

3. Close the tray.Cleaning the Media Transfer Rollers for Tray 31. Open the right side cover of Tray 3.Note:Before opening the right side cover of Tra

3. Close the right side cover of Tray 3.Cleaning the Laser LensThis printer is constructed with four laser lenses. Clean all lenses as described below

ContentsSoftware License Agreement... 2About Adobe Color Profile...

Note:Since the cover will be used later, do not return it to its original position.3. Remove the cleaning tool from the tray 2.4. Close the tray 2.5.

6. Remove the waste toner bottle and the toner cartridge and photoconductor unit for the color oflaser lens to be cleaned.Note:❏ For details on removi

8. Insert the laser lens cleaning tool into the photoconductor unit opening, pull it out, and thenrepeat this back and forth movement 2 or 3 times.9.

Note:When closing the front cover, press the area of the cover with small projections.11. Pull out the tray 2.12. Return the laser lens cleaning tool

14. Close the tray 2.15. Clean between each of the laser lenses in the same way.Note:The laser lens cleaning tool is included with the printer.Safely

Chapter 8TroubleshootingPrinting a Configuration Page1. Press the Menu/Select key.2. Select PRINT MENU, and then press the Menu/Select key.3. Select C

Avoid...Allowing the output tray to overfill (the output tray has a 200-sheet capacity—misfeeding may occur if you allow more than200 sheets of media

Media Misfeed Message Page ReferencePAPER JAM FUSER/EXIT“Clearing a Media Misfeed from the Fuser Unit” on page 124PAPER JAM TRAY1“Clearing a Media Mis

2. Carefully pull out the misfed media.cCaution:The area around the fuser unit is extremely hot.Touching anything other than the indicated levers may

3. Close the right side cover.4. Pull out Tray 2, and then remove all media from the tray.AcuLaser C3900 Series User’s GuideTroubleshooting 11

Chapter 3 Printer Control Panel and Configuration Menu About the Control Panel... 29Cont

5. Fan the media you removed and then align it well.6. Load the media face up in Tray 2.Note:❏ Make sure that the media is flat.❏ Do not load paper ab

Note:Before opening the right side cover of Tray 3, fold up Tray 1.2. Carefully pull out the misfed media.3. Close the right side cover of Tray 3.4. P

5. Fan the paper you removed and then align it well.6. Load the paper face up in Tray 3.Note:❏ Make sure that the paper is flat.❏ Do not load paper ab

Clearing a Media Misfeed from the Duplex (Epson AcuLaser C3900DN only)1. Pull the lever, and then open the right side cover.Note:Before opening the ri

Clearing a Media Misfeed from the Fuser Unit1. Pull the lever, and then open the right side cover.Note:Before opening the right side cover, fold up Tr

4. Open the fuser unit cover.5. Carefully pull out the misfed media.Note:If the misfed media cannot be removed by pulling it down, pull it from the to

cCaution:The area around the fuser unit is extremely hot. Touching anything other than the indicated levers may result in burns. If you get burned,imm

6. Close the fuser unit cover.7. Push down the 2 levers.8. Close the eject cover.AcuLaser C3900 Series User’s GuideTroubleshooting 127

9. Close the right side cover.Clearing a Media Misfeed from Tray 1 (Manual Feed Tray) and Transfer Roller1. Pull the lever, and then open the right si

cCaution:The area around the fuser unit is extremely hot.Touching anything other than the indicated levers may result in burns. If you get burned,imme

Chapter 6 Replacing Consumables and Maintenance PartsAbout Toner Cartridges... 81Replaci

3. Close the right side cover.Solving Problems with Media MisfeedsNote:Frequent misfeeds in any area indicate that area should be checked, repaired, o

Symptom Cause SolutionDuplex misfeeds. Unsupported media (wrong size,thickness, type, etc.) is beingused.Use Epson-approved media. See “Print Media” o

Symptom Cause SolutionMedia ismisfeeding.Unsupported media (wrong size,thickness, type, etc.) is beingused.Use Epson-approved media.See “Print Media”

Symptom Cause SolutionPrinting from aUSB memorydevice is notpossible.The file format (file extension) isnot one that can be printed.Only files with th

Symptom Cause SolutionPrinter resets orturns offfrequently.The power cord is not correctlyplugged into the outlet.Turn off the printer, confirm that t

Symptom Cause SolutionMedia is wrinkled.The media is moist fromhumidity or having water spilledon it.Remove the moist media and replace it with new, d

Solving Problems with Printing QualitySymptom Cause SolutionNothing is printed,or there are blankspots on theprinted page.One or more of thephotocondu

Symptom Cause SolutionImage is too dark.One or more of thephotoconductor units may bedefective.Remove the photoconductor units and check them fordamag

Symptom Cause SolutionThere isinsufficient fusingor the imagecomes off whenrubbed.The media is moist fromhumidity.Remove the moist media and replace i

Symptom Cause SolutionImage defects.The laser lens is dirty. Clean the laser lens.A toner cartridge may be leaking. Remove the toner cartridges and ch

Hard Disk Drive (C12C824511). . ... 149Installing the Hard Disk Drive...

Status, Error, and Service MessagesStatus, error, and service messages are displayed in the control panel message window. They provideinformation abou

Error Messages (Warning)This message... means... do this...AUTH TIMEOUT The user is automatically loggedoff due to IEEE802.1X portauthentication.Reaut

This message... means... do this...PAPER EMPTY TRAY XTray X (Tray 1, 2 or 3) is empty.(Appears when SYS DEFAULTMENU/ENABLE WARNING/PAPEREMPTY/TRAY X

This message... means... do this...COVER OPEN SIDE COVERThe printer’s right side cover isopen.Close the right side cover.COVER OPEN TRAY3 COVERThe rig

This message... means... do this...PAPER ERROR “SIZE” “MEDIA”The media size/type set in theprinter driver is different from thesize/type of media load

This message... means... do this...TRAYX PAPER ERR “SIZE” “MEDIA”The media size/type set in theprinter driver is different from thesize/type of media

Chapter 9Installing AccessoriesIntroductionNote:Use of accessories not manufactured or supported by Epson will void your warranty.Dual In-Line Memory

Dual In-Line Memory Module (DIMM)Note:You may need additional memory (DIMM) for complex graphics and for duplex (double-sided)printing.This machine de

3. Slide the panel slightly to the down and lift it off the printer.4. Insert the DIMM at an angle (about 45˚) into the connector, making sure that th

Hard Disk Drive (C12C824511)If you install a Hard Disk Drive, the followings can be performed:❏ Collate printing❏ Job printing/saving❏ Fonts/forms dow

Chapter 1IntroductionGetting Acquainted with Your PrinterSpace RequirementsTo ensure easy operation, consumable replacement and maintenance, adhere to

3. Slide the panel slightly to the down and lift it off the printer.4. Attach the two cables to the hard disk drive.5. Plug the two cables on the hard

6. Insert the four mounting pins on the hard disk drive into the holes to mount the hard disk drive.7. Reinstall the panel and tighten two screws.8. R

3. Open the right side cover of the 500-sheet paper cassette unit.Note:The right side cover of the 500-sheet paper cassette unit must be opened before

5. Close the right side cover of the 500-sheet paper cassette unit.6. Reconnect all interface cables.7. Reconnect the power cord, and turn on the prin

Appendix AAppendixTechnical SpecificationsPrinterType Desktop Tandem Full Color A4 laser beam printerPrint system Electro photographic Printing System

Input capacity Tray1 Plain/Recycled/Single side only/Special paper: 100 sheetsEnvelope: 10 envelopesLabel/Postcard/Thick 1/Thick 2/Glossy 1/Glossy 2/L

Weight Epson AcuLaser C3900N:approximately 22 kg (49 lb) (without consumables)approximately 27 kg (60 lb) (with consumables)Epson AcuLaser C3900DN:app

Index5500-sheet paper cassette unit...151AAccessories...

OOutput tray...79PPlain paper...

Printer PartsFront View67891011121314451231413111. Control panel2. Output tray3. Paper stopper4. Tray 1 (Manual feed tray)5. Tray 26. Eject cover7. Fu

Rear View1234561. USB memory port2. Power switch3. Power connection4. USB port5. 10Base-T/100Base-TX/1000Base-T Ethernet Interface port6. Ventilation

PPD FilesOperating System Use/BenefitMacintosh OS X (10.3.9/10.4/10.5/10.6)Macintosh OS X Server (10.3.9/10.4/10.5/10.6)These files are required in or

Windows XP Home/Professional (Service Pack 2 or later) EditionProfessional x64 EditionWindows 2000 (Service Pack 4 or later)Windows Server 2008 R2 Sta

Copyright NoticeNo part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,mechanical, ph

Chapter 2Using the Printer DriverSelecting Driver Options/Defaults (for Windows)Before you start working with your printer, you are advised to verify/

Note:Depending on the version of the operating system, Apply may not appear. If this is the case, continuewith the next step.8. Select the General tab

OKClick to exit the Properties dialog box, saving any changes made.CancelClick to exit the Properties dialog box without saving any changes made.Apply

Note:This button does not appear on the Advanced tab.❏ Paper ViewClick the button to display a sample of the page layout in the figure area. When this

❏ Specify the PostScript output method❏ Specify whether or not the error messages of a print job are printed❏ Print a mirror image❏ Specify whether or

❏ Print on the back side of paper that has already been printed onNote:❏ Use paper that has been printed on with this printer.In addition, the page pr

Watermark/Overlay TabNote:Be sure to use overlays with print jobs with a media size and orientation that matches the overlay form. Inaddition, if sett

❏ Control the darkness of an image (Brightness)❏ Specify the printer color settings (Quick Color)❏ Perform color separation❏ Select whether or not eco

❏ Server and client combinationsServer: Windows Server 2003/XP/2000/Server 2008/VistaClient: Windows Server 2003/XP/2000/Server 2008/Vista❏ Functions

Chapter 3Printer Control Panel and Configuration MenuAbout the Control Panel23 4134MESSAGEWINDOWControl Panel Indicators and KeysNo. Key Function1❏ Pr

4. You may assign its rights under this Agreement to an assignee of all of Licensee’s right and interestto such Software and Documentation (“Assignee”

No. Key Function4 ❏ Moves left and right through menus, options, or choices❏, appears in the message windowMessage Window24351No. Details1 The print

Help ScreensThe help screens appear when the key is pressed after an error occurred, such as a media misfeed, sothat the error can be corrected.Conf

Deleting a Stored Job1. Follow the step 1 to 3 of “Printing a Stored Job” on page 31.2. Select DELETE, and then press the Menu/Select key.3. Select YE

Items Settings (default in bold)/DescriptionCONFIGURATION PGPRINT/CANCELSTATISTICS PAGEPRINT/CANCELPrints the statistics page such as the number of pa

Items Settings (default in bold)/DescriptionPAPERSOURCEDEFAULT TRAYTRAY1/TRAY2/TRAY3*1Select the setting for the default tray.TRAY 1 PAPER SIZEANY, LE

Items Settings (default in bold)/DescriptionPAPER TYPEANY/PLAIN PAPER/RECYCLED/THICK 1/THICK 2/LABEL/POSTCARD/LETTERHEAD/GLOSSY 1/GLOSSY 2/SGL SIDE ON

Items Settings (default in bold)/DescriptionCOLLATE*5ON/OFFIf ON is selected, all pages of the document are printed before thenext copy is printed.If

Items Settings (default in bold)/DescriptionHALFTONE IMAGE PRINTING/TEXT PRINTING/GRAPHICS PRINTINGLINE ART/DETAIL/SMOOTH (for image)LINE ART/DETAIL/S

Items Settings (default in bold)/DescriptionPCLSETTINGCONTRAST-15%/-10%/-5%/0%/+5%/+10%/+15%The contrast of the image can be adjusted.IMAGEPRINTING/TE

Items Settings (default in bold)/DescriptionPS SETTING IMAGEPRINTING/TEXTPRINTING/GRAPHICSPRINTINGRGB SOURCEDEVICE COLOR/sRGB/Apple RGB/Adobe RGB (199

About Adobe Color ProfileADOBE SYSTEMS INCORPORATEDCOLOR PROFILE LICENSE AGREEMENTNOTICE TO USER: PLEASE READ THIS CONTRACT CAREFULLY. BY USING ALL OR

Items Settings (default in bold)/DescriptionDESTINATION PROFAUTOSpecify the destination profile.If AUTO is selected, a destination profile that the pr

Items Settings (default in bold)/DescriptionCALIBRATIONTONE CALIBRATIONON/OFFIf ON is selected, image adjustments are applied.If OFF is selected, imag

Items Settings (default in bold)/DescriptionLIST OF FILES*1Select the file that you wish to output, and then press theMenu/Select key.If the file to b

INTERFACE MENUWith this menu, interface settings can be specified.Note:❏ Restart the printer after changing settings in the ETHERNET menu.❏ If SYS DEF

Items Settings (default in bold)/DescriptionARP/PING*1ON/OFFSelect whether or not the IP address is automaticallyacquired.HTTP*1ENABLEYES/NOFTP*1ENABL

Items Settings (default in bold)/DescriptionIP ADDRESSFILTER*1ACCESSPERMISSIONENABLE/DISABLESelect whether to enable or disable access granting.ACCESS

SYS DEFAULT MENUWith this menu, settings can be specified to adjust the operation of the printer, such as the displaylanguage of the message window an

Items Settings (default in bold)/DescriptionBLACK OVERPRINTTEXT/GRAPHIC, TEXT/OFFSpecify whether black objects are printed(superimposed) on a neighbor

Items Settings (default in bold)/DescriptionPAPER DEFAULTPAPERPAPER SIZELETTER, LEGAL, EXECUTIVE, A4, A5, A6, B5(JIS), B6(JIS),GOVT LETTER, STATEMENT,

Items Settings (default in bold)/DescriptionSTARTUPOPTIONSDO STARTUP PAGEON/OFFSelect whether or not a startup page is printed whenthe printer is turn

4. DISCLAIMER OF WARRANTY Adobe licenses the Software to you on an “AS IS” basis. Adobemakes no representation as to the adequacy of the Software for

Items Settings (default in bold)/DescriptionSECURITY CHANGE PASSWORD Specify the password for locking the control panel.If the password is set to 0000

Items Settings (default in bold)/DescriptionENABLEWARNINGPAPEREMPTYTRAY1ON/OFFSelect whether or not a warning appears when Tray 1runs out of media.TRA

Items Settings (default in bold)/DescriptionPRINT MENU EVENT LOGPRINT/CANCELPrints the event log.HALFTONE64CYAN 64/MAGENTA 64/YEL-LOW 64/BLACK 64PRINT

Items Settings (default in bold)/DescriptionTRANSFERPOWERSIMPLEXPASSPLAINPAPER/THICK 1/THICK 2/POSTCARD/ENVELOPE/LABEL/GLOSSY 1/GLOSSY 2-8-7Adjusts th

Items Settings (default in bold)/DescriptionFINE LINE ADJ-3-0-2Adjust how fine lines are reproduced by changingthe applied voltage (VC) to the electro

Items Settings (default in bold)/DescriptionQUICKSETTING*2UPDATE SETTINGEXECUTE/CANCELUpdate printer settings according to the printersetting definiti

Chapter 4Memory DirectMemory DirectPDF, XPS, JPEG and TIFF files saved on USB memory devices can be printed by plugging the USBmemory device into the

3. From the file list, select the file that you wish to print, and then press the Menu/Select key.If the file to be printed is in a folder, select the

Chapter 5Media HandlingPrint MediaSpecificationsMedia Media SizeTray*1Duplex*2(double-sided)Inch MillimeterLetter 8.5 x 11.0 215.9 x 279.4 1/2/3 YesLe

Media Media SizeTray*1Duplex*2(double-sided)Inch MillimeterKai 32 5.1 x 7.3 130.0 x 185.0 1/2 No8 1/2 x 13 1/2 8.5 x 13.5 215.9 x 342.9 1 Yes8 1/8 x 1

8. GOVERNMENT REGULATIONS If any part of the Software is identified as an export controlleditem under the United States Export Administration Act or a

Media TypesKeep media on a flat, level surface in its original wrapper until it is time to load it.Note:Before printing a large number of copies on sp

❏ Paper that has been printed on with a monochrome/color laser printer/copier❏ Paper that has been printed on with a heat-transfer printer❏ Paper that

Capacity Tray 1/2Up to 20 sheets, depending on their thickness.Tray 3Not supportedOrientation Tray 1Face downTray 2Face upDriver MediaTypeThick 1 (91–

DO NOT use envelopes that have❏ Sticky flaps❏ Tape seals, metal clasps, paper clips, fasteners, or peel-off strips for sealing❏ Transparent windows❏ T

❏ Have labels that easily peel off or have parts of the label already removed❏ Have backing sheets that have peeled away or have exposed adhesiveNote:

PostcardYou can print continuously with postcards. However, this could affect the media feed, depending onthe media quality and printing environment.

Note:If the postcard is warped, press on the warped area before putting it in the tray.Glossy MediaYou can print continuously with glossy media. Howev

Capacity Tray 1Up to 100 sheets, depending on the paper weight.Tray 2Up to 250 sheets, depending on the paper weight.Tray 3Up to 500 sheets, depending

Weight60–90 g/mDuplexingSee “Print Media” on page 58 for supported sizes.Use special paper that is❏ Approved for laser printersDO NOT use special pap

❏ The bottom margin is 14.2 mm.EnvelopesEnvelopes can only be printed on their front sides (side where the recipient’s address is written). Inaddition

This is the standard for color reproduction of sheet-fed offset press on Coated paper made by TOYOINK MFG.CO., LTD. (“TOYO INK”). This standard is mad

Loading Media Note:❏ Do not mix media of different types and sizes, as this will cause media misfeeds or machine trouble.❏ Paper edges are sharp and m

3. Press down on the center of the paper-lifting plate until the left and right locking tabs (white) lockinto place.4. Load the paper face down in the

❏ For the maximum paper capacity for each paper source, see “Media Types” on page 60.❏ Before loading envelopes, press them down to make sure that all

Tray 21. Pull out Tray 2.2. Press down the media pressure plate to lock it into place.3. Slide the media guides to provide more space between them.Acu

4. Load the paper face up in the tray.Note:❏ Do not load above the d mark. Up to 250 sheets (80 g/m [22 lb]) of plain paper can be loaded intothe tra

6. Close Tray 2.7. Select PAPER MENU/PAPER SOURCE/TRAY 2/PAPER SIZE and PAPER TYPE in the configurationmenu, and then select the setting for the size

2. Press down the media pressure plate to lock it into place.3. Slide the media guides to provide more space between them.4. Load the paper face up in

Note:Do not load above the d mark. Up to 500 sheets (80 g/m [22 lb]) of plain paper can be loaded into thetray at one time.5. Slide the media guides

Duplexing (Epson AcuLaser C3900DN only)Select paper with high opacity for duplex (double-sided) printing. Opacity refers to how effectivelypaper block

33112If “Right Binding” is selected, the pages can be folded as a right-bound booklet.1. Load plain paper into the tray.2. From the printer driver, sp

THIS LICENSE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER ANINDIVIDUAL OR, IF ACQUIRED BY OR FOR AN ENTITY, AN ENTITY) AND DICCORPORATION, A JAP

Media Storage❏ Keep media on a flat, level surface in its original wrapper until it is time to load it.Media that has been stored for a long time out

Chapter 6Replacing Consumables and Maintenance PartsNote:❏ Failure to follow instructions as outlined in this manual could result in voiding your warr

Type Parts NumberToner Cartridge (Yellow) 0590Toner Cartridge (Magenta) 0591Toner Cartridge (Cyan) 0592Toner Cartridge (Black) 0593Double Toner Cartri

Replacing a Toner CartridgeNote:Be careful not to spill toner while replacing a toner cartridge. If toner spills, immediately wipe it off with asoft,

3. Grab the handle of the toner cartridge to be replaced, and then pull out the cartridge. The following instructions show the procedure to replace th

7. Peel off the protective film from the right side of the toner cartridge.8. Make sure that the toner cartridge is the same color as the printer comp

Note:❏ The front lever should be securely returned to its original position; otherwise, the front cover ofthe printer cannot be closed.❏ If it is diff

Replacing a Photoconductor UnitType Parts NumberPhotoconductor Unit (Yellow) 1201Photoconductor Unit (Magenta) 1202Photoconductor Unit (Cyan) 1203Phot

3. Pull the front lever of the color toner cartridge indicated to the left.The replacement procedure for the photoconductor unit is the same for all c

5. Pull up the waste toner bottle to unlock it.6. Grab the left and right handles of the waste toner bottle, and then slowly pull out the bottle.Note:

4. License Method and Restrictionsa. You may install and use the Profile on a single desktop computer; provided, however, that,notwithstanding anythin

Note:Dispose of the used photoconductor unit according to your local regulations.Do not burn the photoconductor unit.8. Check the color of the new pho

11. Remove the protective cover from the photoconductor unit. Remove all packing tape from the photoconductor unit.12. Remove the paper from the photo

14. Press in on the waste toner bottle until it locks into place.15. Make sure that the toner cartridge is the same color as the printer compartment,

Note:❏ The front lever should be securely returned to its original position; otherwise, the front cover ofthe printer cannot be closed.❏ If it is diff

2. Pull up the waste toner bottle to unlock it.3. Grab the left and right handles of the waste toner bottle, and then slowly pull out the bottle.Note:

Note:Dispose of the used waste toner bottle according to your local regulations. Do not burn the wastetoner bottle.5. Press in on the waste toner bott

Replacing the Backup BatteryWhen the backup battery is at its end of life, the printer’s date and time cannot be retained. Follow theprocedure describ

4. Remove the backup battery.5. Insert a new backup battery.Note:❏ When inserting the new backup battery, be sure that the + side faces front.❏ Risk o

Replacing the Fuser Unit (3041/3042)When the time to replace the fuser unit is reached, the message FUSER UNIT/END OF LIFE appears.Printing can contin

4. Open the fuser unit cover.5. Pull down the 2 levers.6. Remove the fuser unit.AcuLaser C3900 Series User’s GuideReplacing Consumables and Mainte