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B-8
Contacting Customer Support
R4C0910
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SEI Y.Takasaki M.Fujimori
M.Fujimori
SEI M.Kauppi
For Singapore Users
Sources of information, support and services available from
EPSON Singapore are:
World Wide Web (www.epson.com.sg)
Information on product specifications, Drivers for download,
Frequently Asked Questions (FAQ), Sales Enquiry and Technical
Email Support are available.
EPSON Help Desk
Our helpdesk team could help you with the following over the
phone:
Sales enquiry and product information
Product usage questions or problem
Enquiries on repair service and warranty
Phone: (065) 832-3111
- Where to Find Information 2
- User’s Guide 3
- Contents 5
- Safety Instructions 11
- Warnings, Cautions, and Notes 12
- TAR Compliance 13
- For United Kingdom Users 13
- Getting to Know Your Scanner 15
- Features 16
- Unpacking the Scanner 18
- Scanner Parts 20
- Lights and Buttons 21
- 1-8 22
- 1-10 24
- Setting Up the Scanner 25
- 2-2 26
- 2-4 28
- Plugging in the Scanner 30
- Initialization 31
- Setting the SCSI ID number 34
- Setting the terminator switch 35
- 2-12 36
- Power-on sequence 38
- Power-off sequence 39
- 2-20 44
- Installing the Software 45
- System Requirements 46
- For Macintosh and SCSI users 47
- For Macintosh and USB users 48
- For Windows 98 users 49
- 3-6 50
- 3-8 52
- 3-10 54
- USB users 54
- 3-12 56
- 3-14 58
- 3-16 60
- 3-18 62
- 3-20 64
- 3-22 66
- 3-24 68
- Calibrating Your Screen 69
- 3-26 70
- Selecting Scanners 71
- 3-28 72
- 3-30 74
- Using Your Scanner 75
- Scanning Procedure 76
- 3. Open the document cover 77
- 4-4 78
- 4-6 80
- Starting EPSON TWAIN Pro 81
- 4-8 82
- Using Updater 83
- Scanning an Image 84
- Document Source 85
- 4-12 86
- Image Type 87
- 4-14 88
- Destination 88
- 4-16 90
- Previewing images 90
- 4-18 92
- Preview Buttons 92
- Zoom preview button 92
- Return to full preview button 92
- Return to zoom preview button 92
- Marquees 93
- Making and modifying marquees 93
- 4-20 94
- Delete marquee button 95
- Duplicate marquee button 95
- Marquee number indicator 95
- Saving the Scanned Image 96
- 4-24 98
- The Start Button Feature 100
- PageManager for EPSON 101
- 5-4 102
- 5-6 104
- Registering new applications 105
- 5-8 106
- Using the Start Button 107
- 5-10 108
- For Macintosh users 109
- 5-12 110
- 5-14 112
- Disabling the Start button 113
- 5-16 114
- Chapter 6 115
- Using the Transparency Unit 116
- Removing the shipping screw 117
- 6-4 118
- Options 119
- 6-6 120
- 6-8 122
- 35mm film strips 122
- 6-10 124
- Mounted slides 124
- 120/220 film 125
- 6-12 126
- 5 inch film 127
- 6-14 128
- Non-standard film sizes 129
- 6-16 130
- 6-18 132
- 6-20 134
- Loading documents manually 136
- 6-24 138
- Document specifications 139
- 6-26 140
- System requirements 140
- 6-28 142
- Connecting the scanner 144
- IEEE 1394 devices 145
- 6-32 146
- Chapter 7 147
- Maintenance 148
- lights rapidly 149
- 7-4 150
- For the scanner 150
- Problems and Solutions 151
- Error indicator 152
- Operating problems 153
- 7-8 154
- light does not come on 154
- The scanner does not scan 154
- 7-10 156
- Quality problems 157
- 7-12 158
- The image is too dark 158
- Cause What to do 159
- 7-14 160
- 7-16 162
- Software setup problems 164
- Software operation problems 166
- Feeder or Transparency Unit) 167
- Scanning problems 168
- Scanned image is too large 169
- Paper jams 170
- 7-26 172
- Problems on Windows 98 174
- 7-30 176
- Sizing Up Your System 178
- File compression software 179
- 7-34 180
- Technical Specifications 181
- Scanning 182
- Electrical 184
- Environmental 184
- Safety Approvals 185
- CE marking 185
- SCSI Interface 186
- USB Interface 187
- Option Interface Connector 188
- Initialization Methods 188
- Transparency Unit 189
- Automatic Document Feeder 190
- IEEE 1394 Scanner I/F Card 191
- A-12 192
- Contacting Customer Support 193
- B-2 194
- Support Via Telephone 195
- B-4 196
- Pre Sales Enquiry Desk 196
- For Australian Users 197
- B-6 198
- EPSON Helpdesk 198
- For India Users 199
- For Malaysia Users 199
- For Singapore Users 200
- For Hong Kong Users 201
- For Philippines Users 202
- Glossary 203
- IN-4 212
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